At a Glance
- Tasks: Lead and inspire the Volunteering Support Team to enhance volunteer experiences.
- Company: Join Macmillan, a passionate team dedicated to supporting people living with cancer.
- Benefits: Enjoy 25 days holiday, flexible working, and extensive learning opportunities.
- Other info: Hybrid work model with occasional travel for team meetings.
- Why this job: Make a real difference in cancer care while developing your leadership skills.
- Qualifications: Experience in team leadership and volunteer management is essential.
The predicted salary is between 56500 - 62500 £ per year.
Contract Type: Fixed Term Contract (12 months)
Full time (34.5 hours) we are open to a conversation about how you work these hours
Location: Hybrid, with flexibility to work from home. Occasional travel required for team and leadership meetings and other face-to-face activities as needed.
Salary Range: £56,500 - £62,500 – benefits and recognition
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Our organisational strategy sets out how we'll fight even harder to make every pound raised count for even more. With your help, we'll transform cancer care for good.
About the role
We're looking for an experienced and inspiring Senior Manager Volunteering Support to join our Volunteering Leadership Team. This is a key leadership role responsible for leading our Volunteering Support Team and ensuring Macmillan delivers an exceptional, safe and inclusive volunteering experience. You’ll lead a centre of excellence for volunteering support, overseeing the end‑to‑end volunteer journey from attraction and recruitment through to onboarding, involvement, development, recognition and exit. Using insight, data and strong stakeholder relationships, you’ll help shape and deliver Macmillan’s volunteering strategy, ensuring volunteers are supported to make the greatest possible impact for people living with cancer. Working collaboratively across the organisation, you’ll champion volunteering best practice, strengthen systems and processes, support volunteer growth, and ensure volunteering remains inclusive, compliant and aligned to organisational priorities.
Key responsibilities
- Lead and develop the Volunteering Support Team, creating a high-performing and inclusive culture.
- Oversee the volunteer journey, from recruitment and onboarding through to involvement, recognition and exit.
- Drive volunteering best practice, providing expertise, guidance and support across Macmillan.
- Lead on volunteering compliance, safeguarding, risk management and governance.
- Use data, insight and stakeholder feedback to improve volunteer experiences and operational performance.
- Build strong relationships across the organisation to deliver volunteering growth and strategic objectives.
About you
The skills and experience we are looking for in the role are:
- Significant experience leading and developing teams within a volunteering, charity or customer‑focused environment.
- Strong knowledge of volunteer management best practice, including compliance, safeguarding and governance.
- Experience using data and insight to drive performance, inform decisions and improve services.
- Excellent stakeholder management, communication and influencing skills.
- Strong organisational and project management skills, with the ability to manage competing priorities.
- A collaborative leadership style and passion for delivering outstanding volunteer experiences.
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days.
- Pension matched up to 7.5%.
- 120+ learning and development offers, with access to external professional qualifications.
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm.
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more.
Senior Manager Volunteering Support (11248) in London employer: Macmillan Cancer Support
At Macmillan Cancer Support, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of those affected by cancer. Our hybrid working model promotes flexibility, allowing you to balance your professional and personal life while collaborating with a passionate team in our London office. With a strong focus on employee growth, innovative projects in data and AI, and a culture that values inclusivity and collaboration, we offer a unique opportunity to contribute to transformative change in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager Volunteering Support (11248) in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Macmillan Cancer Support.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Macmillan Cancer Support.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Macmillan Cancer Support.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Macmillan Cancer Support. Apply directly through us to stand out!
We think you need these skills to ace Senior Manager Volunteering Support (11248) in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Macmillan Cancer Support. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Senior Manager Volunteering Support (11248), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Macmillan Cancer Support
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Macmillan Cancer Support. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
