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- Tasks: Lead analysis of customer data to improve service performance and efficiency.
- Company: Join Macmillan Cancer Support, a passionate team dedicated to helping those affected by cancer.
- Benefits: Competitive salary, flexible working hours, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your analytical skills.
- Qualifications: Strong Excel skills and experience in data systems; BI knowledge is a plus.
- Other info: Remote work with occasional team meetings; commitment to diversity and inclusion.
The predicted salary is between 27000 - 30000 £ per year.
Join to apply for the Management Information Officer role at Macmillan Cancer Support.
Base pay range: £27,000 - £30,000 per annum
Permanent: Full time (34.5 hours), Monday to Friday working either 8-4 or 9-5. Monday is a critical day for the role.
Location: Home-based (with a requirement to travel for team meetings around 2-3 days in a year)
About us: At Macmillan you’ll find talented people working together to do whatever it takes to support people living with cancer. We’re going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
About the role: Leading on operational level analysis of customer and service information to provide insight of service performance and improvement opportunities focusing on delivering information to leverage efficiencies, hit key operational targets and reduce costs and overheads while maintaining excellent customer experiences.
Work with the Resource and Delivery Service Manager, Resource Manager and the corporate Insight and Data team to combine multiple sources of data including service quality, service performance, customer demographics, customer experience, customer reach and workforce, to support a balanced scorecard view of the service.
In this role, some of your key accountabilities and responsibilities will be:
- Support the use of reporting tools and technologies to develop analytical outputs which support service improvement activities across all Macmillan Support Line teams.
- Ensure the management information team deliver service data and information around channels and services delivered through our service capabilities.
- Support the Resource Manager in setting clear service KPI’s which are aligned to strategic and operational goals.
- Work with the programme teams, IT and the Data team ensure the management information capabilities for our Macmillan Support Line have access to information at the right level and the right time to system and service data during service development programmes.
- Develop the relationship with the corporate Data and Insight team and facilitate access to data and information from key contact centre systems.
- Ensure data and data usage is GDPR compliant.
- Ensure all reports, data and information is produced to a high standard, understandable and relevant to key stakeholders.
About you: Excellent understanding of call centre data and service information. Advanced and in-depth Microsoft Excel skills (essential). Demonstrable experience of:
- Creating and maintaining data systems and data quality
- Working in a BI or MI team
- Developing and supporting service performance plans
- Supporting the development and monitoring of performance indicators
- Using reporting technologies including Power BI (desired) and Power Query (essential).
Previous work experience that demonstrates a good understanding of the systems and technology used within a Contact Centre / Customer Service environment and a good understanding of contact centre performance best practices. Proven ability to understand and interpret complex internal and external data and information requirements. Proven ability to problem solve and present information clearly and concisely, presenting key messages in reports based on your analysis. Understanding of call centre performance management methods including risk management. Be proactive and have the ability to develop working relationships and practices across teams. Proven communication and interpersonal skills so that you can deliver outstanding customer service to internal and external customers.
Recruitment Process: Provisional interview dates: Week commencing 15th December 2025. Interviews will be carried out virtually over Teams and are likely to last for up to 2 hours, involving a task based element and competency based interview questions.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team for advice, or a conversation on reasonable adjustments.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology and Analyst
Industries: Non-profit Organizations
Management Information Officer in London employer: Macmillan Cancer Support
Contact Detail:
Macmillan Cancer Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Management Information Officer in London
✨Tip Number 1
Get to know the company! Research Macmillan Cancer Support and understand their mission and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to data analysis and customer service. Think about how your skills with Excel and reporting tools can contribute to their goals, and be ready to share specific examples.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on what the interviewers might be looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Macmillan team and making a difference.
We think you need these skills to ace Management Information Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Management Information Officer role. Highlight your experience with call centre data and Microsoft Excel, as these are key skills we're looking for!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that show how you've created and maintained data systems or supported service performance plans.
Be Clear and Concise: When writing your application, keep it straightforward. We want to see your ability to present information clearly, so avoid jargon and focus on delivering your key messages effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Macmillan Cancer Support
✨Know Your Data Inside Out
As a Management Information Officer, you'll be dealing with a lot of data. Make sure you brush up on your understanding of call centre data and service information. Familiarise yourself with key metrics and how they impact service performance, so you can discuss them confidently during the interview.
✨Show Off Your Excel Skills
Advanced Microsoft Excel skills are essential for this role. Prepare to demonstrate your proficiency by discussing specific functions or tools you've used in past roles. If you have experience with Power BI or Power Query, be ready to share examples of how you've leveraged these tools to drive insights.
✨Prepare for Task-Based Questions
Since the interview will include a task-based element, practice analysing data sets and presenting your findings clearly. Think about how you would approach a real-world scenario related to service performance and be prepared to walk the interviewer through your thought process.
✨Emphasise Your Communication Skills
This role requires strong communication and interpersonal skills. Be ready to provide examples of how you've effectively communicated complex data insights to stakeholders in the past. Highlight any experiences where you've collaborated across teams to achieve common goals, as this will resonate well with the interviewers.