At a Glance
- Tasks: Support colleagues with HR queries and ensure smooth payroll processing.
- Company: Join a dynamic People & Culture team in a supportive environment.
- Benefits: Enjoy 25 days holiday, flexible working, and extensive learning opportunities.
- Other info: Great career growth potential and a focus on continuous improvement.
- Why this job: Make a real difference in employee experiences while developing your HR skills.
- Qualifications: Experience in HR roles and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for an experienced and customer‑focused HR Coordinator to join our People & Culture team.
In this role, you'll provide advice and guidance on a wide range of HR‑related matters, supporting colleagues across the organisation and helping to deliver a seamless HR service.
Responsibilities
- Provide advice and guidance to all colleagues on all HR queries, seeking additional support from specialist teams where required.
- Cover the Colleague Support inbox and phone lines on a rota basis.
- Process the monthly payroll including new starters, movers, leavers, family leave and other contractual changes within SLAs and to an exceptional degree of accuracy.
- Create and issue new starter and internal mover contracts and support employee lifecycle administration activities.
- Prioritise tasks to ensure compliance requirements, including pre‑employment checks and right‑to‑work documentation, are completed accurately and on time.
- Ensure all cases and queries are logged and updated accurately on the People Services case management system.
- Provide support and guidance on HR processes, policies and procedures, delivering a customer‑first approach.
- Support the successful delivery of People & Culture projects, change activity and continuous improvement initiatives.
Qualifications & Experience
- Experience in a similar HR Coordinator, HR Administrator, People Services or Employee Services role.
- Experience providing advice and guidance in a service‑focused environment.
- Excellent customer service skills and a customer‑focused mindset.
- Ability to work at pace and under pressure to deliver against multiple deadlines.
- Ability to manage multiple tasks simultaneously.
- Exceptional attention to detail and accuracy.
- Ability to proactively identify and put forward ideas for continuous improvement.
- Excellent written and verbal communication skills.
- Experience of using Microsoft Office applications, specifically Word and Excel.
Benefits
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days.
- Pension matched up to 7.5%.
- 120+ learning and development offers, with access to external professional qualifications.
- Flexible working patterns such as compressed hours, flexibility to work earlier or later around our core working hours of 10am‑4pm.
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more.
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