At a Glance
- Tasks: Provide personalised support to our supporters across multiple channels.
- Company: Join Macmillan Cancer Support, a leading charity making a difference.
- Benefits: Hybrid work model, competitive salary, and supportive team environment.
- Other info: Fixed-term contract with in-person training starting on 27th July 2026.
- Why this job: Make a real impact while helping those affected by cancer.
- Qualifications: Strong customer service experience and excellent communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Macmillan Cancer Support is seeking three Customer Service Advisers for a fixed-term contract of 12 months. This hybrid role requires a minimum of one day per week in the Shipley office, where you will be responsible for providing personalized support to our supporters across multiple channels.
The ideal candidates will have:
- Strong customer service experience
- Excellent communication skills
- The ability to manage their own workload effectively
Start date for the position is 27th July 2026 with in-person induction training.
Hybrid Customer Service Adviser – Fundraising Support employer: Macmillan Cancer Support
Macmillan Cancer Support is an exceptional employer that prioritises the well-being and development of its staff. With a supportive work culture that values collaboration and empathy, employees benefit from flexible working arrangements and opportunities for professional growth. Located in Shipley, the organisation offers a meaningful role in making a difference in the lives of those affected by cancer, ensuring that every team member feels valued and inspired.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Adviser – Fundraising Support
✨Tip Number 1
Get to know Macmillan Cancer Support and their mission. When you understand what they stand for, you can tailor your conversations during interviews to show how your values align with theirs.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing support across multiple channels, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for a customer. This will demonstrate your ability to manage your workload effectively while keeping supporters happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Macmillan.
We think you need these skills to ace Hybrid Customer Service Adviser – Fundraising Support
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Hybrid Customer Service Adviser role. Highlight your customer service experience and how it aligns with the values of Macmillan Cancer Support. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since this role involves supporting our supporters across multiple channels, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Manage Your Workload:We’re looking for candidates who can manage their own workload effectively. In your application, share instances where you’ve successfully juggled multiple tasks or projects. This will show us that you’re ready for the hybrid nature of the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Macmillan Cancer Support
✨Know Your Stuff
Before the interview, make sure you research Macmillan Cancer Support thoroughly. Understand their mission, values, and the specific role of a Customer Service Adviser. This will help you tailor your answers and show genuine interest in the organisation.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or effectively managed a challenging situation. Be ready to discuss these scenarios in detail.
✨Practice Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family to get comfortable with speaking about your experiences and answering common interview questions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows that you’re engaged and interested in how you can contribute to Macmillan Cancer Support’s goals. It’s also a great way to determine if the company culture aligns with your values.
