At a Glance
- Tasks: Provide top-notch supporter care and manage donations via email.
- Company: Join Macmillan Cancer Support, a leading charity making a difference.
- Benefits: Enjoy 25 days holiday, pension matching, and flexible working options.
- Other info: Full-time role in a supportive and dynamic environment.
- Why this job: Make a real impact in people's lives while developing your skills.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Macmillan Cancer Support is seeking an Adviser for Donations and Recognition, Supporter Care, to deliver high quality supporter care across non-voice channels, particularly email. This full-time role consists of 34.5 hours based in our London office, with attendance required five days a week.
The role involves processing donations, responding to supporter enquiries, and ensuring accurate data management. Candidates should possess strong communication skills and experience in customer service, along with a proactive approach to problem-solving.
We offer various benefits, including 25 days holiday, pension matched up to 7.5%, and flexible working options.
Donations & Supporter Care Advisor employer: Macmillan Cancer Support
Macmillan Cancer Support is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as 25 days of holiday and a pension scheme matched up to 7.5%, employees are encouraged to thrive both personally and professionally in our vibrant London office. Join us to make a meaningful impact while enjoying a fulfilling career in a compassionate environment.
StudySmarter Expert Advice🤫
We think this is how you could land Donations & Supporter Care Advisor
✨Tip Number 1
Make sure you research Macmillan Cancer Support thoroughly. Understand their mission and values, and think about how your skills in customer service can align with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since the role focuses on non-voice channels like email, try drafting responses to common supporter enquiries. This will help you feel more confident when it comes to showcasing your writing abilities.
✨Tip Number 3
Don’t underestimate the power of networking. Connect with current or former employees on LinkedIn to gain insights into the company culture and the role itself. They might even share tips that could give you an edge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Macmillan team.
We think you need these skills to ace Donations & Supporter Care Advisor
Some tips for your application 🫡
Show Your Passion for Supporter Care:When writing your application, let us see your enthusiasm for providing top-notch supporter care. Share any relevant experiences that highlight your communication skills and customer service background.
Be Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary to break down your skills and experiences, especially those related to processing donations and handling enquiries.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific aspects of the job description that resonate with you and how your skills align with them.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Macmillan Cancer Support
✨Know Your Stuff
Before the interview, make sure you understand Macmillan Cancer Support's mission and values. Familiarise yourself with their work in donations and supporter care. This will help you demonstrate your genuine interest in the role and how you can contribute to their goals.
✨Showcase Your Communication Skills
Since the role involves responding to supporter enquiries primarily through email, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in previous customer service roles, especially in written formats.
✨Be Proactive in Problem-Solving
Think of specific instances where you've tackled challenges in customer service. Be ready to discuss how you approached these situations and what solutions you implemented. This will highlight your proactive approach, which is key for this position.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Consider asking about team dynamics or how success is measured in the role.
