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For Companies At a Glance
- Tasks: Support our community by providing advice and inspiration for fundraising and volunteering.
- Company: Join Macmillan Cancer Support, a leading charity transforming cancer care.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Initial training requires in-person attendance; applications close on 16th May 2025.
Part time 22.5 hrs - Monday - Friday 9:45 am - 14:15pm
Hybrid: Split between home and our Shipley Office minimum 1 day in office per week (outside of induction training)
Are you passionate about customer care and would like to help our supporters and volunteers realise their fundraising ambitions?
About the role
This rewarding role puts our supporters at the heart of everything we do, offering advice, information, and inspiration on fundraising, donations, events, and volunteer opportunities, such as cheering marathon runners or supporting campaigns. With 98% of Macmillan's income from voluntary sources, you'll provide supporters with personalised information and support, refer to services like the Macmillan Support Line, and be the first point of contact across multi channels like phone, webchat, email, and social media. You'll guide supporters through their fundraising journey, adapting to a reactive environment to meet service targets and ensure a quality customer care experience, helping supporters achieve their fundraising goals and make a significant difference for people living with cancer.
About you
- Established customer service professional ideally with multi-channel contact centre experience and strong written and verbal communication skills.
- Skilled in office systems and processes including Microsoft Office, Workforce Management and Customer Relationship Management systems.
- Experience of organising and flexing own workload to meet service needs and quality and volume performance targets.
- Ability to engage and support others and build rapport both internally and externally.
About Us
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work. Our new organisational strategy sets out how we'll fight even harder to make every pound raised count for even more. With your help, we'll transform cancer care for good.
Recruitment Process
The application closing date is Friday 16th May 2025. Successful candidates will be invited to an online interview and short assessment via Teams either Thursday 22nd or Friday 23rd May 2025. To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
Induction Training
Please note your first 2 weeks will be dedicated to induction training. This will require in-person attendance at the Shipley office as below: Weeks 1 and 2: 5 days per week in office.
So we can support you to be your best during the application or interview process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice and reasonable adjustments.
Seniority level: Entry level
Employment type: Part-time
Job function: Administrative and Customer Service
Industries: Non-profit Organizations
Customer Service Advisor employer: Macmillan Cancer Support
Contact Detail:
Macmillan Cancer Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Macmillan Cancer Support's mission and values. Understanding their commitment to supporting people living with cancer will help you connect with the role and demonstrate your passion for customer care during the interview.
✨Tip Number 2
Prepare to discuss your experience in multi-channel customer service. Think of specific examples where you've successfully engaged with customers through various platforms like phone, email, or social media, as this is crucial for the role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role requires strong communication abilities, consider role-playing common customer scenarios to enhance your confidence and clarity.
✨Tip Number 4
Research common fundraising initiatives and events that Macmillan supports. Being knowledgeable about these topics will allow you to engage more effectively with supporters and show your enthusiasm for helping them achieve their goals.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Macmillan Cancer Support is looking for in a Customer Service Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your customer service experience, especially any multi-channel contact centre roles. Emphasise your communication skills and familiarity with office systems like Microsoft Office and CRM tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your ability to support fundraising efforts. Use specific examples from your past experiences to demonstrate how you can contribute to Macmillan's mission.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Macmillan Cancer Support
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for helping others during the interview. Macmillan Cancer Support values individuals who are genuinely passionate about customer service, so share any relevant experiences that highlight your commitment to supporting customers and making a difference.
✨Familiarise Yourself with Multi-Channel Communication
Since the role involves interacting with supporters through various channels like phone, webchat, and social media, be prepared to discuss your experience with these platforms. Highlight any specific examples where you successfully managed customer interactions across different mediums.
✨Demonstrate Your Organisational Skills
The ability to manage your workload effectively is crucial for this position. Be ready to provide examples of how you've organised tasks in previous roles to meet service needs and performance targets, showcasing your adaptability in a reactive environment.
✨Align with Macmillan's Values
Research Macmillan Cancer Support's values and mission before the interview. Show how your personal values align with theirs, particularly in terms of diversity and empowerment. This will demonstrate that you're not just looking for a job, but that you genuinely want to contribute to their cause.
