At a Glance
- Tasks: Support and inspire our community through fundraising, donations, and events.
- Company: Join Macmillan, a leading charity dedicated to supporting those affected by cancer.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Flexible work environment with a focus on teamwork and support.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27000 - 30000 £ per year.
Contract Type: Fixed Term Contract for 12 months
Location: Hybrid between home and our Shipley (West Yorkshire) office, minimum 1 day in office per week (outside of induction training)
Salary: £27,000 - £30,000 per annum
About the role
This rewarding role puts our supporters at the heart of everything we do, offering advice, information, and inspiration on fundraising, donations, events, and volunteer opportunities, such as cheering marathon runners or supporting campaigns. With 98% of Macmillan’s income from voluntary sources, you’ll provide supporters with personalised information and support, refer to services like the Macmillan Support Line, and be the first point of contact across multi channels like phone, webchat, email, and social media. You’ll guide supporters through their fundraising journey, adapting to a reactive environment to meet service targets and ensure a quality customer care experience, helping supporters achieve their fundraising goals and make a significant difference for people living with cancer.
Start date and Induction training
Start date: 27th July 2026. Candidates must be able to join on this date. First 2 weeks will be dedicated to induction training, requiring in‑person attendance at the Shipley office: 27th July and 3rd August 2026: 5 days per week in the office.
About you
The skills and experience that we are looking for in the role are:
- Established customer service professional ideally with multi‑channel contact centre experience and strong written and verbal communication skills.
- Skilled in office systems and processes including Microsoft Office, Workforce Management and Customer Relationship Management systems.
- Experience of organising and flexing own workload to meet service needs and quality and volume performance targets.
- Ability to engage and support others and build rapport both internally and externally.
Recruitment Process
Application deadline: 23:59 on Sunday 14th June 2026. Interview dates: Shortlisted candidates will be invited to an online interview and short assessment via Teams between 22nd June and 26th June 2026. All applications are anonymised until an interview has been confirmed to ensure fairness and consistency in selecting the best candidate. For advice and reasonable adjustments during the application or interview process, contact the Macmillan TA Team at TATeam@macmillan.org.uk.
Customer Service Adviser (11195) employer: Macmillan Cancer Support
Macmillan is an exceptional employer that prioritises the well-being of its employees while making a significant impact in the lives of those affected by cancer. With a hybrid working model based in Shipley, West Yorkshire, employees enjoy a supportive work culture that fosters personal and professional growth, alongside competitive salaries and comprehensive training. The opportunity to engage directly with supporters and contribute to meaningful fundraising efforts makes this role not just a job, but a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser (11195)
✨Tip Number 1
Get to know the company! Research Macmillan and their mission. When you understand what they stand for, you can tailor your conversations during interviews to show how you align with their values.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle tricky situations and be ready to share your thought process during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Adviser (11195)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Adviser role. Highlight your customer service experience and any relevant skills that match what we're looking for, like multi-channel communication and rapport building.
Show Your Passion:Let your enthusiasm for supporting people living with cancer shine through in your application. We want to see that you care about making a difference and are excited about the opportunity to help our supporters.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us quickly understand your qualifications and why you'd be a great fit for the team.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way to ensure we receive your details and can consider you for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Macmillan Cancer Support
✨Know Your Stuff
Before the interview, make sure you understand Macmillan's mission and values. Familiarise yourself with their fundraising initiatives and how they support people living with cancer. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in multi-channel environments. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to provide quality care and support.
✨Practice Your Communication
Since strong written and verbal communication skills are key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you can convey information effectively and build rapport.
✨Be Ready for Scenarios
Expect scenario-based questions during the interview. Prepare to discuss how you would handle specific situations, like dealing with a frustrated supporter or managing multiple inquiries at once. This will showcase your problem-solving skills and adaptability in a reactive environment.
