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- Tasks: Provide HR advice and support to enhance employee experience at Macmillan.
- Company: Join Macmillan Cancer Support, a team dedicated to helping those affected by cancer.
- Benefits: Enjoy 25 days holiday, flexible working, and extensive learning opportunities.
- Why this job: Make a real difference in people's lives while developing your HR skills.
- Qualifications: Customer service experience and proficiency in MS Office are preferred.
- Other info: Flexible work patterns and career growth await you in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Colleague Support Coordinator role at Macmillan Cancer Support
Base pay range
Fixed Term Contract (12 months)
Full time 34.5 hours (9am – 5pm Mon – Thu and 9am – 4:30pm Fri)
Location Split between home and our London Office; 1 day in the office (Wednesday)
About us
At Macmillan you\’ll find talented people working together to do whatever it takes to support people living with cancer. We\’re going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
About the role
In this role you will provide advice and guidance to the organisation on all HR related matters, seeking additional support from specialist teams where required (ranging from policy advice, change, recruitment, reward, learning and development and transactional HR).
You will play a proactive role in the delivery of a customer and commercially focused service to employees of Macmillan, working at pace to resolve queries and deliver the monthly payroll (including new starters, movers, leavers, family leave and other contractual changes within SLAs and to an exceptional degree of accuracy).
As a Colleague Support Coordinator you will support the wider function in looking after the team inbox as well as telephone lines on a rota basis in order to best support our current and prospective employees.
About you
The successful candidate will demonstrate the following skills and experience:
- Experience of providing advice and guidance via email and telephone in a service focused environment (HR related preferred but not essential)
- Experience of working at pace and under pressure to deliver against multiple deadlines with great attention to detail
- Excellent customer service skills and a customer focused mindset
- Experience of using MS Office, specifically MS Word and MS Excel
Benefits
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours can be considered
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment Process
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
Please note, we do not generally offer visa sponsorship for this role.
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Colleague Support Coordinator employer: Macmillan Cancer Support
Contact Detail:
Macmillan Cancer Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Colleague Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Macmillan on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common HR scenarios. Think about how you’d handle tricky questions or situations. We want you to show off your problem-solving skills and customer service mindset!
✨Tip Number 3
Don’t forget to showcase your attention to detail! During the interview, mention specific examples where you’ve successfully managed multiple deadlines or resolved queries quickly and accurately.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Macmillan team and supporting people living with cancer.
We think you need these skills to ace Colleague Support Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Colleague Support Coordinator role. Highlight your relevant experience in HR or customer service, and show us how your skills align with our values at Macmillan.
Showcase Your Attention to Detail: Since this role requires great attention to detail, be sure to proofread your application. A well-structured and error-free submission will demonstrate your commitment to accuracy, which is key in this position.
Be Personable: We love a friendly approach! Use a conversational tone in your cover letter to show us your personality. Let us know why you’re passionate about supporting people living with cancer and how you can contribute to our mission.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Macmillan Cancer Support
✨Know the Company Inside Out
Before your interview, take some time to research Macmillan Cancer Support. Understand their mission, values, and the specific role of a Colleague Support Coordinator. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing support and guidance, be ready to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you resolved queries or helped someone, and highlight your ability to work under pressure while maintaining attention to detail.
✨Prepare for HR Scenarios
Brush up on common HR-related scenarios you might encounter in the role. Be prepared to discuss how you would handle various situations, such as dealing with employee queries or managing payroll processes. This will demonstrate your proactive approach and readiness to tackle the challenges of the position.
✨Practice Your Communication Skills
As you'll be communicating via email and phone, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as confident and approachable during the actual interview.
