At a Glance
- Tasks: Support and inspire our community through fundraising, donations, and events.
- Company: Join Macmillan, a leading charity dedicated to supporting those affected by cancer.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Flexible work environment with a focus on teamwork and support.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27000 - 30000 £ per year.
Contract Type: Fixed Term Contract for 12 months
Location: Hybrid between home and our Shipley (West Yorkshire) office, minimum 1 day in office per week (outside of induction training)
Salary: £27,000 - £30,000 per annum
About the role
This rewarding role puts our supporters at the heart of everything we do, offering advice, information, and inspiration on fundraising, donations, events, and volunteer opportunities, such as cheering marathon runners or supporting campaigns. With 98% of Macmillan’s income from voluntary sources, you’ll provide supporters with personalised information and support, refer to services like the Macmillan Support Line, and be the first point of contact across multi channels like phone, webchat, email, and social media. You’ll guide supporters through their fundraising journey, adapting to a reactive environment to meet service targets and ensure a quality customer care experience, helping supporters achieve their fundraising goals and make a significant difference for people living with cancer.
Start date and Induction training
Start date: 27th July 2026. Candidates must be able to join on this date. First 2 weeks will be dedicated to induction training, requiring in‑person attendance at the Shipley office: 27th July and 3rd August 2026: 5 days per week in the office.
About you
The skills and experience that we are looking for in the role are:
- Established customer service professional ideally with multi‑channel contact centre experience and strong written and verbal communication skills.
- Skilled in office systems and processes including Microsoft Office, Workforce Management and Customer Relationship Management systems.
- Experience of organising and flexing own workload to meet service needs and quality and volume performance targets.
- Ability to engage and support others and build rapport both internally and externally.
Recruitment Process
Application deadline: 23:59 on Sunday 14th June 2026. Interview dates: Shortlisted candidates will be invited to an online interview and short assessment via Teams between 22nd June and 26th June 2026. All applications are anonymised until an interview has been confirmed to ensure fairness and consistency in selecting the best candidate. For advice and reasonable adjustments during the application or interview process, contact the Macmillan TA Team at TATeam@macmillan.org.uk.
Customer Service Adviser in Baildon employer: Macmillan Cancer Support
At Macmillan, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of our employees. With opportunities for personal and professional growth, particularly in the rewarding field of customer service, our hybrid working model allows for flexibility while ensuring you remain connected with your team in our Shipley office. Join us to make a meaningful impact in the lives of those affected by cancer, all while enjoying a competitive salary and a commitment to your development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Baildon
✨Tip Number 1
Get to know the company! Research Macmillan and their mission. When you understand what they stand for, you can tailor your conversations during interviews to show how you align with their values.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult situations or support a supporter in need – this will help you shine in your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even give you a heads-up on what the interviewers are looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to make a difference for those living with cancer.
We think you need these skills to ace Customer Service Adviser in Baildon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the Customer Service Adviser role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since this role involves a lot of interaction with supporters, it’s crucial to demonstrate your strong written communication skills. Use clear and concise language in your application, and make sure to proofread for any typos or errors before hitting send!
Highlight Your Customer Service Experience:We’re looking for established customer service professionals, so be sure to include specific examples of your past experiences. Talk about how you’ve successfully handled customer queries and provided support across different channels – that’ll really catch our eye!
Apply Through Our Website:To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we receive all your details correctly and can get back to you as soon as possible!
How to prepare for a job interview at Macmillan Cancer Support
✨Know Your Stuff
Make sure you understand Macmillan's mission and the role of a Customer Service Adviser. Familiarise yourself with their fundraising initiatives and how you can support them. This will show your genuine interest and help you answer questions more confidently.
✨Practice Multi-Channel Scenarios
Since you'll be dealing with various communication channels, practice responding to customer queries via phone, email, and social media. Think about how you'd adapt your tone and approach for each medium to provide the best support.
✨Showcase Your Skills
Highlight your experience in customer service, especially in multi-channel environments. Be ready to discuss specific examples where you've successfully managed workloads and met performance targets, as this will demonstrate your ability to thrive in a reactive setting.
✨Engage and Build Rapport
During the interview, focus on your ability to connect with others. Share examples of how you've built relationships with customers or colleagues in the past. This is crucial for a role that revolves around supporting and inspiring others.
