At a Glance
- Tasks: Process donations, send thank you communications, and respond to supporter enquiries.
- Company: Join Macmillan, a leading charity supporting people living with cancer.
- Benefits: Enjoy 25 days holiday, matched pension, and flexible working options.
- Other info: Dynamic role with opportunities for professional development and career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong attention to detail and excellent written communication skills required.
The predicted salary is between 27000 - 30000 £ per year.
Contract and Hours: Fixed Term Contract (6 months). Full time: 34.5 hours. Flexible office attendance: 1 day per week from July to October, increasing to up to 5 days per week from October to December.
Salary: £27,000-£30,000
About us: At Macmillan we work together to support people living with cancer. Our values guide everything we do, inspiring our thinking and guiding our actions.
About the role: As an Adviser – Donations and Recognition, Supporter Care in our Peak Season you will process donations and Gift Aid forms, send Thanking communications via letter and email, and respond to supporter enquiries across our biggest fundraising products. You will work with CRM and income systems to record data accurately, helping to maximise income and supporter retention. This fast‑paced operational role balances productivity and quality targets while maintaining excellent attention to detail.
About you:
- Excellent attention to detail, particularly with data and income processing
- Strong written communication skills and ability to respond clearly and empathetically to supporter enquiries
- Ability to manage your own workload and prioritise tasks in a fast‑paced environment
- Confidence working with systems and technology, including CRM or databases
- Experience delivering customer or supporter‑focused service
- Ability to work across multiple channels, including email and social media
- Strong organisational skills and ability to meet productivity and quality targets
- A proactive and solution‑focused approach to problem solving
In return, we offer a range of benefits:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Matched pension up to 7.5%
- 120+ learning and development offers, including external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around core hours 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and more
Equal Opportunity: Macmillan is an equal opportunity employer. We are committed to fostering a diverse and inclusive workforce. We encourage applications from all qualified candidates regardless of gender, ethnicity, disability, age, sexual orientation, or any other protected characteristic. For applications, you can contact MacmillanTATeam@macmillan.org.uk for advice or a conversation about reasonable adjustments.
Adviser - Donations and Recognition, Supporter Care (6 Month Contract) employer: Macmillan Cancer Support
Macmillan is an exceptional employer dedicated to supporting individuals affected by cancer, offering a collaborative and inclusive work culture that values diversity. Employees benefit from generous holiday allowances, flexible working arrangements, and extensive learning opportunities, ensuring personal and professional growth. With a strong commitment to employee well-being and a mission-driven environment, Macmillan provides a meaningful and rewarding workplace for those looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Adviser - Donations and Recognition, Supporter Care (6 Month Contract)
✨Tip Number 1
Get to know the company! Research Macmillan's values and mission. When you understand what drives them, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills. Since you'll be responding to supporter enquiries, it’s crucial to convey empathy and clarity. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed workloads in fast-paced environments. This will demonstrate your ability to juggle tasks effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Adviser - Donations and Recognition, Supporter Care (6 Month Contract)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Adviser – Donations and Recognition. We want to see how you can contribute to our mission at Macmillan!
Show Off Your Communication Skills:Since strong written communication is key for this role, take the time to craft clear and empathetic responses in your application. We love seeing candidates who can connect with supporters through their writing!
Highlight Your Attention to Detail:This role requires excellent attention to detail, especially when processing donations and data. Be sure to mention any relevant experiences that showcase your ability to maintain accuracy under pressure.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Macmillan Cancer Support
✨Know Your Stuff
Before the interview, make sure you understand Macmillan's mission and values. Familiarise yourself with their fundraising products and how donations are processed. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Showcase Your Attention to Detail
Since this role requires excellent attention to detail, prepare examples from your past experiences where you successfully managed data or processed information accurately. Be ready to discuss how you ensure quality in your work, especially in a fast-paced environment.
✨Communicate Clearly and Empathetically
Practice responding to supporter enquiries in a clear and empathetic manner. You might be asked to role-play a scenario during the interview, so think about how you would handle different types of supporter interactions, especially through email or social media.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you prioritise tasks and manage your workload effectively. Share specific strategies you use to stay organised, especially when juggling multiple responsibilities, as this is crucial for meeting productivity and quality targets.
