At a Glance
- Tasks: Deliver exceptional supporter care and process donations across various channels.
- Company: Join Macmillan, a leading charity dedicated to supporting people living with cancer.
- Benefits: Enjoy 25 days holiday, flexible working, and extensive learning opportunities.
- Other info: Hybrid work model with great career growth potential.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong written communication and customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Contract type: 18 Month Contract
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid between home and our London office, with attendance in the office every Wednesday. Please note, due to business needs, there may be periods (October–December) where increased office attendance is required.
About us: At Macmillan you will find talented people working together to do whatever it takes to support people living with cancer. We are going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.
About the role: Are you passionate about delivering excellent supporter experiences and making a real difference? We are looking for someone who can join us in August to support a busy and exciting period for the team. As an Adviser - Donations and Recognition, Supporter Care, you will deliver high quality supporter care across non-voice channels, particularly email, ensuring every interaction is accurate, meaningful and reflects the impact of donations and the importance of our valued supporters. You will process donations, code & register Online Giving platforms and respond to a wide range of supporter enquiries across over 100 fundraising products. This includes creating personalised thanking communications and resolving complex donation queries. You will work across CRM, income systems and a range of internal portals to ensure data is recorded accurately, helping to maximise income and supporter retention. This is a fast-paced, operational role where you will balance productivity and quality targets while maintaining excellent attention to detail.
About you: The skills and experience we are looking for in the role are:
- Strong written communication skills and ability to respond clearly and empathetically to supporter enquiries
- Ability to manage your own workload and prioritise tasks in a fast-paced environment
- Confidence working with systems and technology, including CRM or databases
- Experience delivering customer or supporter-focused service
- Ability to work across multiple channels including email and social media
- Strong organisational skills and ability to meet productivity and quality targets
- A proactive and solution-focused approach to problem solving
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment Process: First interview dates: Week Commencing 22nd June 2026. To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TATeam@macmillan.org.uk for advice, or a conversation on reasonable adjustments.
Adviser - Donations and Recognition, Supporter Care - 18 Month Contract employer: Macmillan Cancer Support
At Macmillan, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that empowers our employees to make a meaningful impact in the lives of those affected by cancer. With flexible working arrangements, generous holiday allowances, and extensive learning and development opportunities, we are committed to fostering personal and professional growth while ensuring a healthy work-life balance. Join us in our London office or work hybrid, and be part of a passionate team dedicated to transforming cancer care for good.
StudySmarter Expert Advice🤫
We think this is how you could land Adviser - Donations and Recognition, Supporter Care - 18 Month Contract
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Macmillan Cancer Support!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Macmillan Cancer Support that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Adviser - Donations and Recognition, Supporter Care - 18 Month Contract
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Macmillan Cancer Support. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Macmillan Cancer Support.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Macmillan Cancer Support!
How to prepare for a job interview at Macmillan Cancer Support
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Macmillan Cancer Support resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Adviser - Donations and Recognition, Supporter Care - 18 Month Contract position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
