At a Glance
- Tasks: Support our mission by processing donations and engaging with supporters.
- Company: Join Macmillan, a leading charity dedicated to transforming cancer care.
- Benefits: Enjoy 25 days holiday, flexible working, and professional development opportunities.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong attention to detail and excellent communication skills required.
The predicted salary is between 27000 - 30000 £ per year.
Contract type: Fixed Term Contract (6 Months)
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Based in our London office, with attendance required five days per week during this period due to business needs.
Salary Range: £27,000-£30,000
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.
About the role
Are you passionate about delivering excellent supporter experiences and making a real difference? We’re looking for someone who can join us in August to support a busy and exciting period for the team. As an Adviser – Donations and Recognition, Supporter Care in our Peak Season, you’ll be processing donations & Gift Aid forms, sending meaningful Thanking communications via letter & email, and will be responding to supporter enquiries across some of our biggest fundraising products. You’ll also work with CRM and income systems to ensure data is recorded accurately, helping to maximise income and supporter retention. This is a fast‑paced, operational role where you’ll balance productivity and quality targets while maintaining excellent attention to detail.
About you
- Excellent attention to detail, particularly when working with data and income processing
- Strong written communication skills and ability to respond clearly and empathetically to supporter enquiries
- Ability to manage your own workload and prioritise tasks in a fast‑paced environment
- Confidence working with systems and technology, including CRM or databases
- Experience delivering customer or supporter‑focused service
- Ability to work across multiple channels including email and social media
- Strong organisational skills and ability to meet productivity and quality targets
- A proactive and solution‑focused approach to problem solving
Benefits
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Adviser - Donations and Recognition, Supporter Care (11199) employer: Macmillan Cancer Support
At Macmillan, we pride ourselves on being an exceptional employer dedicated to supporting our team in making a meaningful impact on the lives of those affected by cancer. Our London office fosters a collaborative and inclusive work culture, offering generous benefits such as 25 days of holiday, flexible working options, and extensive learning opportunities to help you grow professionally. Join us in our mission to transform cancer care while enjoying a supportive environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Adviser - Donations and Recognition, Supporter Care (11199)
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Macmillan. A friendly chat can open doors and give you insights that might just land you the job.
✨Tip Number 2
Prepare for the interview by researching Macmillan's values and recent projects. Show us you’re not just passionate about the role but also about our mission to support people living with cancer.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for supporter care show!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and our team there.
We think you need these skills to ace Adviser - Donations and Recognition, Supporter Care (11199)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Adviser role. Highlight your experience with data processing and supporter care, as these are key aspects of the job. We want to see how your skills align with our mission at Macmillan!
Show Off Your Communication Skills:Since you'll be responding to supporter enquiries, it's crucial to demonstrate your strong written communication skills. Use clear and empathetic language in your application to show us you can connect with supporters effectively.
Highlight Your Organisational Skills:This role is all about balancing productivity and quality. Share examples of how you've managed your workload in fast-paced environments before. We love seeing candidates who can juggle multiple tasks while keeping everything organised!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Macmillan!
How to prepare for a job interview at Macmillan Cancer Support
✨Know Your Stuff
Before the interview, make sure you understand Macmillan's mission and values. Familiarise yourself with their work in cancer care and how donations impact their services. This will help you connect your answers to their goals and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since the role involves responding to supporter enquiries, practice articulating your thoughts clearly and empathetically. Prepare examples of how you've handled customer service situations in the past, focusing on your written communication skills, especially if you have experience with emails or letters.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing donations and data, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness made a difference, whether in data entry or managing multiple tasks.
✨Be Proactive and Solution-Focused
Macmillan values a proactive approach, so think of examples where you've identified problems and come up with solutions. Highlight your ability to manage your workload effectively in fast-paced environments, as this will resonate well with the demands of the role.
