At a Glance
- Tasks: Deliver exceptional supporter care and process donations with accuracy and empathy.
- Company: Join Macmillan, a leading charity dedicated to transforming cancer care.
- Benefits: Enjoy 25 days holiday, flexible working, and extensive learning opportunities.
- Other info: Fast-paced role with excellent career growth and supportive team culture.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong written communication and customer service experience required.
The predicted salary is between 27000 - 30000 £ per year.
Contract type: Permanent
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Office-based in our London office, with attendance required 5 days a week.
Salary Range: £27,000-£30,000
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.
About the role
Are you passionate about delivering excellent supporter experiences and making a real difference? We’re ideally looking for candidates who can start in August to support a busy and exciting period for the team. As an Adviser - Donations and Recognition, Supporter Care, you’ll deliver high quality supporter care across non‑voice channels, particularly email, ensuring every interaction is accurate, meaningful and reflects the impact of donations and the importance of our valued supporters. You’ll process donations, code & register Online Giving platforms and respond to a wide range of supporter enquiries across over 100 fundraising products. This includes creating personalised thanking communications and resolving complex donation queries. You’ll work across CRM, income systems and a range of internal portals to ensure data is recorded accurately, helping to maximise income and supporter retention. This is a fast‑paced, operational role where you’ll balance productivity and quality targets while maintaining excellent attention to detail.
About you
The skills and experience we are looking for in the role are:
- Strong written communication skills and ability to respond clearly and empathetically to supporter enquiries
- Ability to manage your own workload and prioritise tasks in a fast‑paced environment
- Confidence working with systems and technology, including CRM or databases
- Experience delivering customer or supporter‑focused service
- Ability to work across multiple channels including email and social media
- Strong organisational skills and ability to meet productivity and quality targets
- A proactive and solution‑focused approach to problem solving
In return
We offer a range of benefits, including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment Process
Application deadline: 14th June 2026
First interview dates: Week Commencing 22nd June 2026
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact MacmillanTATeam@macmillan.org.uk for advice, or a conversation on reasonable adjustments.
Adviser - Donations and Recognition, Supporter Care (11198) employer: Macmillan Cancer Support
At Macmillan, we pride ourselves on being an exceptional employer dedicated to supporting our employees' growth and well-being. Our London office fosters a collaborative and inclusive work culture, where you can make a meaningful impact in the lives of those affected by cancer while enjoying generous benefits such as 25 days of holiday, flexible working options, and extensive learning opportunities. Join us in our mission to transform cancer care and be part of a team that values your contributions and encourages your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Adviser - Donations and Recognition, Supporter Care (11198)
✨Tip Number 1
Get to know the company! Before your interview, dive into Macmillan's mission and values. This will help you connect your passion for supporter care with their goals, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on showcasing your strong written communication skills and how you can deliver excellent supporter experiences.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with CRM systems and how you've used technology to enhance customer service. This is key for the Adviser role, so make it shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Macmillan and making a difference in cancer care.
We think you need these skills to ace Adviser - Donations and Recognition, Supporter Care (11198)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for supporting people living with cancer shine through. We want to see how much you care about making a difference and delivering excellent supporter experiences.
Be Clear and Concise:Make sure your written communication is clear and to the point. We appreciate strong written skills, so avoid jargon and keep your sentences straightforward. This will help us see your ability to respond clearly to supporter enquiries.
Highlight Relevant Experience:Don’t forget to mention any experience you have with CRM systems or customer service. We’re looking for candidates who can manage their workload in a fast-paced environment, so share examples that showcase your organisational skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Let’s get started!
How to prepare for a job interview at Macmillan Cancer Support
✨Know Your Stuff
Before the interview, make sure you understand Macmillan's mission and values. Familiarise yourself with their work in cancer care and how donations impact supporters. This will help you connect your answers to their goals.
✨Showcase Your Communication Skills
Since the role involves responding to supporter enquiries, practice articulating your thoughts clearly and empathetically. Consider preparing examples of how you've handled customer queries in the past, especially through email or social media.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload in a fast-paced environment. Think of specific instances where you successfully prioritised tasks or met tight deadlines, as this will show you can handle the demands of the role.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about how you would approach complex donation queries. Prepare a few examples of challenges you've faced and how you resolved them, highlighting your proactive and solution-focused mindset.
