At a Glance
- Tasks: Process customer orders, manage enquiries, and ensure smooth order progress.
- Company: Join MacLean International Group, part of a global network with exciting growth opportunities.
- Benefits: Competitive salary, supportive team environment, and career development prospects.
- Other info: Dynamic role with opportunities to build lasting client relationships and grow your career.
- Why this job: Be the key link between customers and products, making a real difference in their experience.
- Qualifications: Understanding of electrical products, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 25000 - 32000 £ per year.
MacLean International Group Limited, part of the global DNOW group, is expanding its operations into Wales and is seeking an Internal Sales Coordinator to join our team in Pembroke.
What You'll Be Doing:
- Accurately process customer orders and quotations using internal systems.
- Ensure all documentation (PO’s, delivery notes, invoices) is complete and compliant.
- Monitor order progress and proactively resolve delays or discrepancies.
- Serve as the first point of contact for customer enquiries, providing product information, pricing, and availability.
- Build and maintain strong relationships with clients to support repeat business and long-term partnerships.
- Handle complaints and queries professionally, ensuring timely resolution.
- Liaise with suppliers to confirm stock levels, lead times, and delivery schedules.
- Source alternative products when required, ensuring continuity of supply.
- Coordinate with warehouse and logistics teams to ensure timely dispatch and delivery.
- Maintain accurate records of customer interactions, quotations, and transactions.
- Support the external sales team with account updates and documentation.
- Work closely with the external BDM Sales Team and other internal departments.
- Ensure compliance with the Quality Management System.
- Ensure compliance with Health & Safety Requirements.
What We're Looking For:
- Good understanding of electrical products and distribution processes.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and ERP systems.
- High level of attention to detail with strong organisational and multitasking abilities.
Internal Sales Coordinator in Pembroke Dock employer: MacLean International Group, a DNOW Company
MacLean International Group Limited is an excellent employer located in the vibrant town of Pembroke, Wales, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while being part of a supportive team dedicated to delivering exceptional service. With a focus on maintaining strong client relationships and efficient supply chain management, this role provides a meaningful and rewarding career path in a thriving environment.
Contact Details:
MacLean International Group, a DNOW Company Recruitment Team
