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- Tasks: Process customer orders, manage sales documentation, and build strong customer relationships.
- Company: Join MacLean International, a dynamic team in Aberdeen focused on customer service.
- Benefits: Gain valuable experience in sales coordination with opportunities for growth.
- Why this job: Be at the heart of sales operations and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Collaborative environment with a focus on teamwork and professional development.
The predicted salary is between 30000 - 42000 £ per year.
MacLean International are looking for an organised, customer-focused Internal Sales Coordinator to join our team in Altens, Aberdeen. Sitting at the heart of our sales operations, this role is key to ensuring smooth order processing, strong customer relationships and seamless coordination across teams. This is an ideal opportunity for a motivated individual who thrives on attention to detail, enjoys working with both internal and external stakeholders and is passionate about delivering excellent customer service.
What You'll Be Doing:
- Accurately process customer orders and quotations using internal systems.
- Managing all sales documentation, including purchase orders, delivery notes, and invoices.
- Monitoring order progress and proactively resolving delays or discrepancies.
- Acting as the first point of contact for customer enquiries - providing product info, pricing, and availability.
- Building strong customer relationships to support repeat business and long-term partnerships.
- Handling customer queries and complaints professionally and efficiently.
- Liaising with suppliers to confirm stock availability, lead times, and delivery schedules.
- Sourcing alternative products when required, ensuring continuity of supply.
- Coordinate with warehouse and logistics teams to ensure timely dispatch and delivery.
- Maintaining accurate records of customer interactions, quotations and transactions.
- Supporting the external sales team with account updates and documentation.
- Collaborating closely with internal departments to keep everything aligned.
Desired Skills and Experience:
- A strong understanding of electrical products and distribution processes.
- Excellent communication and interpersonal skills.
- Confidence using Microsoft Office and ERP systems.
- A keen eye for detail with strong organisational and multitasking abilities.
- A proactive, solutions-focused mindset and a genuine commitment to great customer service.
Internal Sales Coordinator in Birmingham employer: MacLean International Group, a DNOW Company
Contact Detail:
MacLean International Group, a DNOW Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Coordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Internal Sales Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research MacLean International and understand their products and services. Think about how your skills in customer service and order processing can make a difference in their team. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Internal Sales Coordinator position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It’s a great way to stand out and show your commitment to being part of the team.
We think you need these skills to ace Internal Sales Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Internal Sales Coordinator role. Highlight your experience with customer service, order processing, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Be sure to mention your attention to detail and customer-focused mindset, as these are key for us.
Showcase Your Communication Skills: Since this role involves liaising with customers and internal teams, it's important to demonstrate your communication skills in your application. Use clear and concise language, and don’t hesitate to share examples of how you've successfully handled customer queries or complaints in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team at MacLean International!
How to prepare for a job interview at MacLean International Group, a DNOW Company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Internal Sales Coordinator role. Familiarise yourself with the key responsibilities like order processing and customer relationship management. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight how you resolved issues and built strong relationships, as this will resonate well with the interviewers.
✨Be Ready to Discuss Technical Knowledge
Brush up on your understanding of electrical products and distribution processes. Be prepared to discuss how your technical knowledge can benefit the team and improve customer satisfaction. This will show that you’re not just organised but also knowledgeable about the industry.
✨Demonstrate Your Organisational Skills
The role requires strong organisational and multitasking abilities. Think of specific instances where you've successfully managed multiple tasks or projects simultaneously. Sharing these examples will illustrate your capability to thrive in a fast-paced environment and keep everything running smoothly.
