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- Tasks: Be the go-to person for customer relationships and service management.
- Company: Join Macklin Motors, one of the UK's largest Motor Retailers.
- Benefits: Enjoy a salary up to £36,000, 25 days holiday, and exclusive discounts.
- Why this job: Make a real impact in customer satisfaction while growing your career.
- Qualifications: Previous experience as a service advisor in the motor trade is essential.
- Other info: Ongoing training opportunities and a supportive team environment await you.
The predicted salary is between 28800 - 43200 £ per year.
Macklin Motors Nissan Glasgow Central Here at Macklin Motors Nissan Glasgow Central , we have a fantastic opportunity for a Senior Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a basic salary of up to £36,000 plus company benefits. The Senior Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out. As a senior service advisor we would look for you to support the other service advisors in the team, and ensure the smooth running of the service desk. For this role, we are looking for you to have a previous experience as a service advisor in the motor trade; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. We are proud to be the Motor Retailer who invests more in our colleague’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes: 25 days holiday rising with length of service – plus bank holidays Access to our online rewards platform giving you cash back and discounts for multiple retailers Preferential Service Rates Colleague Purchase Scheme Share Incentive Scheme Pension Enhanced Maternity & Paternity Apply today to be considered for this vacancy. If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check. #LI-JC1 JBRP1_UKTJ
Macklin Motors | Senior Service Advisor employer: Macklin Motors
Contact Detail:
Macklin Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Macklin Motors | Senior Service Advisor
✨Tip Number 1
Make sure to highlight your previous experience as a service advisor in the motor trade during your interview. Share specific examples of how you've successfully built relationships with customers and handled their needs.
✨Tip Number 2
Demonstrate your customer service skills by preparing to discuss how you manage customer expectations and follow up after services. This will show that you understand the importance of maintaining strong relationships.
✨Tip Number 3
Familiarize yourself with the latest trends in the automotive industry, especially regarding customer service. Being knowledgeable about current practices can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for personal development and training opportunities. Discuss any relevant courses or certifications you've completed, and express your eagerness to continue growing within the company.
We think you need these skills to ace Macklin Motors | Senior Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Service Advisor position. Highlight key responsibilities and required skills, such as customer focus and communication abilities, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience as a service advisor in the motor trade. Provide specific examples of how you've built relationships with customers and managed their expectations effectively.
Showcase Your Skills: Demonstrate your customer service skills and ability to work in a fast-paced environment. Use concrete examples to illustrate how you have met targets and deadlines in previous roles.
Personalize Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for joining Macklin Motors. Mention why you are particularly interested in this role and how you align with their values of customer service and relationship building.
How to prepare for a job interview at Macklin Motors
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, your ability to build warm, trusted relationships with customers is crucial. Prepare examples from your previous experience where you successfully managed customer expectations and resolved issues to demonstrate your strong customer service skills.
✨Highlight Your Experience in the Motor Trade
Since previous experience as a service advisor in the motor trade is essential, be ready to discuss your relevant background. Talk about specific roles, responsibilities, and achievements that showcase your expertise in this field.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be prepared to explain how you keep customers informed throughout the service process and how you handle follow-ups to ensure satisfaction.
✨Prepare for Fast-Paced Scenarios
The role requires working in a fast-paced environment while meeting targets. Think of examples where you successfully managed multiple tasks or deadlines. This will show your ability to thrive under pressure and maintain high standards of service.
