Regional Manager (Full-time opportunity) in Newtownabbey

An exciting opportunity has arisen for a Regional Manager to assist in the management of the nursing care homes owned by the award-winning Macklin Care Homes in Northern Ireland. This is a multi-site role covering the region of Northern Ireland, where you will be responsible for each facility's performance, quality monitoring, introduction of quality improvement initiatives and working closely with the home managers to provide leadership and oversight, ensuring delivery of high-quality care and compliance within the regulatory framework.

As Regional Manager, you will have a passion to drive business performance, to assist managers to achieve financial targets and explore new opportunities, alongside providing a safe and effective care service. You will have the ability to lead and develop the home managers to achieve their full potential and succeed to the highest standards. The position of Regional Manager will be wide and varied to include Reg 29 visits, Audit and Assurance, development of Clinical Excellence and may involve temporary management of a Home in the absence of a manager to ensure continuity of the service delivered. This role will be based at Our Lady's Care Home, Belfast, but will also involve travel throughout Northern Ireland. Travel will be as required, dependent on business needs.

Company Background: The Macklin Group, established in 1980, is a family-run business employing approximately 600 people in the Hospitality and Care sectors. The Group incorporates Malone Lodge Hotel & Apartments, Belfast; Ratheane Care Home, Coleraine; Leabank Care Home, Ballycastle; Arlington Care Home, Belfast; Parkmanor Care Home, Dunmurry; Milesian Manor Care Home, Magherafelt; and Our Lady's Care Home, Belfast. The Regional Manager will have a keen interest in delivering quality care across all the Homes and will work closely with the Nurse and Deputy Nurse Managers. The Regional Manager will understand the importance of building a strong team and developing positive relationships to motivate staff. The role will provide excellent leadership, management skills and experience in the Care Home sector. The Regional Manager must have strong communication and interpersonal skills and be able to interact well with each home manager.

The success of the Macklin Group is directly attributable to its core values and good family ethos, yet it has the dynamic environment to challenge and develop the very best people. Having won numerous awards in recent years, the Group has been recognised for its commitment to Talent Management and Employee Engagement, twice winning prestigious CIPD awards. The Group, which was named the 2017 Northern Ireland Best Family Business to work for, is committed to its staff and aims for continuous improvement. Other accolades include Investment in Training Awards and Northern Ireland Nursing Home of the Year, alongside the individual recognition that many of our staff have been awarded. This is an exciting opportunity to join a new role within the Group and contribute to the continued growth and development of the Company.

Duties and Responsibilities:

• To promote the highest standards of care and service, ensuring quality standards are maintained.
• Ensure all Homes within Macklin Care Homes deliver the highest standards of patient care through the effective, efficient and safe running of the nursing homes, ensuring the settings are compliant with the standards of all regulatory bodies.
• Ensure business growth and profitability are maximised across the region.
• Risk management for activity across care facilities, including meeting all legislative requirements.
• Quality monitoring in each site to ensure that a high standard of care is being delivered to our residents following a best practice model, so that we are the market leader and preferred care provider.
• Monitor standards of practice in the care facilities using audits and supervision, and report on expectations, take corrective actions and share learning outcomes.
• Act as a relationship manager with clients, maintaining a positive relationship as well as discussing and resolving any escalated issues.
• Work closely with internal and external stakeholders to support company development opportunities.
• Work closely with home managers and HR to ensure we have the right people in the right roles at the right time.
• Assist with HR related activities as and when required, including team recruitment, staff development or disciplinary procedures.
• Maintain and improve clinical quality by ensuring staff adhere to all policies, practices and regulations.
• Policy and Procedure management throughout the group and sharing of best practices.
• Monitoring and addressing training and development needs throughout the group.
• Managing, investigating and recording all incidents, emergencies and complaints received in accordance with standard procedure.
• Support the achievement of occupancy targets.
• Ensuring maintenance & Implementation of Company policies on all external stakeholders for health & safety, environment, fire regulations, infection control, emergencies, safe custody of residents' money, etc.
• Engage with relevant stakeholders to develop and implement a sales and marketing plan.
• To be proactive in researching ideas and best practices to continue to improve the Home.
• Understand the competitor landscape to ensure the Home maintains its competitive advantage and to identify gaps in the market.
• Ensure professional knowledge is up to date in line with NMC registration and revalidation, sharing current developments in all relevant aspects of nursing care across the group.
• Represent the Company at events.
• To perform related duties and specific projects as assigned by Management to contribute to the overall aims of The Macklin Group.
• Produce reports and other management information to monitor trends and plan.
• Applying relevant knowledge and experience of working across multi-site services, managing people and being capable of dealing with a range of managerial issues/problems that may arise.
• You should have experience working in a fast-paced role, exceeding targets.
• Due to this being a regional role, a full UK driving licence is essential with access to a vehicle.
• The nature of the job will change as the needs of The Macklin Group develop. This will require a considerable degree of commitment, flexibility and adaptability of the successful candidate.

N.B. THIS JOB DESCRIPTION WILL BE SUBJECT TO REVIEW IN THE LIGHT OF CHANGING CIRCUMSTANCES AND MAY INCLUDE ANY OTHER DUTIES AND RESPONSIBILITIES AS MAY BE DETERMINED IN CONSULTATION WITH THE JOB HOLDER. IT IS NOT INTENDED TO BE RIGID.