Reporting to: Dispatch Manager / Supervisor Job Purpose: To play a key role in a fast-paced warehouse operation, ensuring accurate and efficient order fulfilment across both retail and e-commerce channels. The role involves picking and processing orders using handheld devices and Excel-based systems, carrying out quality checks, and completing compliance documentation. The successful candidate will contribute to a culture of continuous improvement, adopting a lean mindset and proactively identifying opportunities to improve processes, accuracy, and efficiency. This is a hands-on, physically demanding role requiring high energy, attention to detail, and a commitment to maintaining best-in-class warehouse standards. Main Responsibilities: The successful candidate should fulfil the following criteria: Pick, pack, and process orders accurately using handheld scanning devices and warehouse systems (including Excel-based tools) Handle a wide range of order types, from full pallet movements to single-case e-commerce picking Load and unload trailers safely and efficiently using MHE (PPT, Counterbalance, Aisle Master) Conduct quality checks prior to dispatch to ensure product standards and customer requirements are met Complete all compliance and dispatch documentation accurately and on time Maintain accurate stock control through regular checks, stock movements, and system updates Support stock management activities including cycle counting and discrepancy investigation Ensure high standards of housekeeping and cleanliness across all warehouse areas at all times Work collaboratively with colleagues and supervisors to meet daily operational targets Identify and contribute to continuous improvement (lean) initiatives within the warehouse Adhere to all health & safety procedures and promote a safe working environment KNOWLEDGE Essential Good understanding of warehouse operations and the importance of accuracy, efficiency, and safe working practices Basic to intermediate IT skills, with confidence using handheld devices, warehouse systems, and Microsoft applications Understanding of stock control, quality checks, and compliance documentation Ability to follow written procedures and complete records clearly and accurately Desirable Previous experience using handheld scanning devices in a warehouse environment Experience of ERP/WMS systems, particularly Microsoft Dynamics 365 Business Central Understanding of retail supply chain operations and multi-channel order fulfilment Awareness of lean principles and continuous improvement RELEVANT EXPERIENCE Essential Previous experience working in a busy warehouse, dispatch, or order fulfilment environment Experience picking and processing orders accurately to deadline Experience using PPT/powered pallet truck equipment Experience working to operational targets, accuracy standards, and daily workload priorities Desirable Experience within a retail supplier, distribution, logistics, or FMCG environment Experience handling orders across different channels (full pallet, case pick, e-commerce/smaller order fulfilment) Experience of stock management, stock counting, and stock movement control Experience using handheld scanning technology and warehouse systems Experience in a similar warehouse operative/dispatch role Experience operating Counterbalance forklift and/or Aisle Master equipment CIRCUMSTANCES Essential Available to work the required full-time hours for the role Able to work on-site, as this is a warehouse-based position Able to work in a physically active, manual environment Flexible to support operational requirements in a fast-paced warehouse setting
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