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- Tasks: Lead a team to provide top-notch customer service and resolve issues efficiently.
- Company: Join a global leader in natural food ingredients, serving major food brands worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for career development and team collaboration.
- Why this job: Be part of a supportive culture that values expertise and personal growth while making a real impact.
- Qualifications: B.B.A. or B.S. preferred, with 3 years of leadership experience and proficiency in Salesforce.
- Other info: Ideal for those who thrive in fast-paced, cross-cultural settings and love solving problems.
The predicted salary is between 36000 - 60000 £ per year.
Our client are a global leader within natural food ingredients. They are a company that operate globally and service some of the largest food brands in the world. They are committed to unlocking the potential of people, nature and science to nourish the world.
Job Summary: Lead and cultivate an environment where customer orders and service needs are the highest priority. A place where the team embodies being prompt, professional, consultative, friendly, and helpful. You and your team will work as part of the sales process, to provide superior service to our customers and strive for first contact customer resolutions, in a manner consistent with company objectives. The Customer Experience Supervisor will monitor, measure, motivate, and manage individual and team achievements. The role’s success is driven by the success of the overall team.
The Role:
- Supervise designated employees in the Customer Experience Department. This position is responsible for coaching and motivating the CE team and ensuring that all team members adhere to appropriate procedures, turnaround times, and policies. Supervisory duties include selecting new employee talent that fits the culture and succession planning needs, creating action plans and performance evaluations, coaching and mentoring for career development, authorization of timecards, and involvement in corrective actions and problem solving.
- Act as a liaison between customers and manufacturing, sales, logistics, and accounting to resolve production, delivery, and billing issues.
- Effectively recruit, hire, train, and retain talented members of the Customer Experience Team.
- Provide dedicated service regarding orders, sample requests, documentation requests, returns, credits, complaints, and invoices.
- As the Customer Experience Supervisor, you must be able to personally ensure your team can convey a sense of expertise in our products and solutions to customers. Also, independently identify system, workflow, and process improvements to enhance the team’s efficiencies.
- Provide support for the Customer Experience Manager as directed.
The Candidate:
- B.B.A. or B.S. preferably in business or related discipline
- Minimum of 3 years leadership/direct report experience
- Experience working in an ERP
- Minimum of 3 years working with Salesforce or similar software
- Capacity to navigate ambiguity, and make independent decisions in line with departmental processes
- Effective organizational skills
- Interpersonal skills, with a strong ability to communicate in written & verbal forms.
- Customer Focused (external & internal)
- Ability to succeed in a dynamic, fast-paced work environment
- Ability to thrive in a cross-cultural work environment
- Solution oriented
- Tactful, and skilled in conflict resolution and team building
Customer Service Supervisor employer: Mackinnon Bruce International
Contact Detail:
Mackinnon Bruce International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding their commitment to nourishing the world through natural food ingredients will help you align your responses during interviews and demonstrate your enthusiasm for their goals.
✨Tip Number 2
Highlight your leadership experience in customer service roles. Be prepared to discuss specific examples of how you've motivated teams, resolved conflicts, and improved customer satisfaction in previous positions.
✨Tip Number 3
Brush up on your knowledge of ERP systems and Salesforce. Being able to speak confidently about your experience with these tools will show that you're ready to hit the ground running and can effectively manage customer interactions.
✨Tip Number 4
Prepare to discuss your approach to problem-solving and process improvements. Think of examples where you've identified inefficiencies and implemented solutions, as this aligns with the role's focus on enhancing team efficiencies.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Supervisor position. Identify the key skills and experiences required, such as leadership experience, proficiency in ERP systems, and strong communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job requirements. Emphasise your leadership roles, customer service achievements, and any experience with Salesforce or similar software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Use specific examples from your past experiences to demonstrate how you embody the qualities they are looking for, such as being consultative, friendly, and solution-oriented.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at Mackinnon Bruce International
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on coaching, motivating, and resolving conflicts.
✨Familiarise Yourself with Relevant Software
Since experience with ERP systems and Salesforce is crucial, make sure you can discuss your proficiency with these tools. Be ready to share specific instances where you've used them to improve customer service or team efficiency.
✨Emphasise Customer Focus
Highlight your commitment to customer satisfaction. Prepare to discuss how you've handled customer complaints or issues in the past, showcasing your solution-oriented mindset and ability to resolve conflicts effectively.
✨Demonstrate Cultural Awareness
Given the global nature of the company, it's important to show that you can thrive in a cross-cultural environment. Share experiences where you've successfully worked with diverse teams or customers, emphasising your adaptability and interpersonal skills.
