At a Glance
- Tasks: Investigate and resolve complex product quality issues in Ads and Commerce.
- Company: Dynamic tech company in London with a focus on innovation.
- Benefits: Competitive salary, healthcare, pension scheme, and 25 days annual leave.
- Other info: Hybrid role with excellent career progression opportunities for top performers.
- Why this job: Join a team that tackles high-impact challenges and drives real change.
- Qualifications: Bachelor's degree and 2+ years in Digital Advertising or Technology.
The predicted salary is between 45000 - 55000 £ per year.
Our client in London is seeking a Triage Specialist for a 6 month hybrid role (3 days in office, 2 days remote). The main function of a Triage Specialist is to investigate the product quality of Ads/Commerce products and provide technical resolution to Customer/Sales.
Investigation and Troubleshooting:
- Lead end-to-end investigation of the most complex, high-impact, and cross-product customer issues related to Ads, Commerce, and Creator products.
- Perform advanced data analysis, log interpretation, and systems-level debugging to identify root causes and systemic patterns.
- Troubleshoot complex technical issues involving Meta Advertising & Business technologies and ecosystem (e.g., Graph API, Ads Manager, Conversions API, Meta SDK, Meta Pixel).
- Maintain expert-level understanding of Meta's product architecture, advertising technologies (pixels, ad servers, auctions, delivery), data pipelines, and service interdependencies.
Triage and Escalation Management:
- Own and manage the highest-severity escalations, including executive and Tier A+ advertiser issues.
- Partner with Engineering and Product leadership to drive resolution of critical issues, escalate potential bugs, and influence product roadmap decisions.
- Conduct trend analysis and proactively identify emerging issues before they become widespread, recommending preventive actions.
Technical Consulting and Client Partnership:
- Provide consultative guidance to clients and partners on best practices and bespoke advertising setups.
- Partner closely with Meta's sales teams and Tier A+ advertisers to resolve client issues, prioritize, and build market or vertical plans for technical services.
- Translate complex technical concepts and solutions to non-technical audiences including clients and sales partners.
- Autonomously manage and prioritize a portfolio of high-value client escalations.
Requirements:
- Bachelor's degree in Computer Science, Engineering, Marketing, or related degree.
- 2+ years of experience in the Digital Advertising and/or Technology industries.
- Experience managing a multi-million dollar book of business, able to autonomously prioritize, and communicate effectively with sales and clients.
- Experience with technical troubleshooting of Meta Advertising & Business technologies and ecosystem (e.g., Graph API, Ads Manager, Conversions API, Meta SDK, Meta Pixel).
- Customer-facing experience translating technical concepts and solutions to non-technical audiences.
- Experience working with web technologies including HTML, CSS, JavaScript, and HTTP.
- Experience working with SQL and RESTful APIs.
- Familiarity with using AI tools to enhance productivity and quality in day-to-day work.
Benefits:
- Competitive salary.
- Healthcare contribution and inclusion in company pension scheme.
- Work laptop and phone.
- 25 days annual leave (pro-rata) plus paid bank holidays.
- Expanding workforce with potential for career progression for top performers.
Triage Specialist in London employer: Mackin Talent
Join a dynamic team at the forefront of the gaming industry in London, where as a Strategic Partner Manager, you will have the opportunity to cultivate meaningful relationships with key developers and drive innovation on Meta's gaming platforms. With a competitive salary, comprehensive healthcare contributions, and a commitment to employee growth, this role offers a vibrant work culture that values collaboration and creativity, ensuring you thrive in a fast-paced environment while enjoying a healthy work-life balance through hybrid working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Triage Specialist in London
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We think you need these skills to ace Triage Specialist in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Mackin Talent, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Mackin Talent and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Mackin Talent
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Mackin Talent might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Mackin Talent.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
