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For Companies At a Glance
- Tasks: Manage administration, customer service, and logistics while leading a small team.
- Company: Join a dynamic company focused on efficient operations and excellent customer experiences.
- Benefits: Enjoy opportunities for personal growth, a supportive work environment, and potential remote work options.
- Why this job: Be part of a collaborative culture that values innovation and efficiency in business processes.
- Qualifications: Experience in management or logistics is preferred; strong communication skills are essential.
- Other info: This role offers a chance to make a real impact on business performance.
The predicted salary is between 36000 - 60000 £ per year.
The Business Support Manager will be responsible for managing the administration, customer service and logistics functions of the business. This is a varied role, overseeing a small team and taking a hands-on approach to ensure the efficient daily operations of the areas and offering wider support to the company’s leadership team. The position requires the management of a large logistics budget and the need to meet weekly Key Performance Indicators to drive business performance.
Main Duties & Responsibilities
- Ensuring an excellent customer experience for all our internal and external stakeholders.
- Providing effective line management, support and guidance to the administration, logistics and customer service team members.
- Overseeing tasks related to reporting and analysing data, procurement and effective inventory management.
- Manage and encourage the development of team members providing individual growth opportunities wherever possible.
- Act as a central point across departments to ensure the administrative requirements of all departments are supported.
- Support the wider team to ensure invoicing, orders and management of stock is completed accurately and on time.
- Ensure effective communication with customers, third party logistics providers and distribution centres.
- Represent the business in supplier and partner meetings, negotiation of logistics contracts and ensuring high levels of service from third-party providers.
- Manage warehouse product stock levels and work closely with production team to ensure stock availability.
- Daily monitoring of stock levels and advising production of changes as required.
- Reviewing market data and creating associated reports and presentations.
- Oversee day to day management of the office environment, ensuring it is well organised, efficient and supportive of team productivity.
- Identify and implement process improvements across administrative, stock and distribution workflows to improve efficiency and reduce cost.
- Weekly review of production data within ERP system, reviewing outputs and auditing the data submitted by production.
- Development and monitoring of EDI system integration with our ERP system.
- Ensure compliance with company policies and regulatory requirements, particularly around food safety, health and safety, and data handling.
- Performing other general office management duties as required.
Business Support Manager employer: Mackie's Limited
Contact Detail:
Mackie's Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Manager
✨Tip Number 1
Familiarise yourself with the logistics and administration processes specific to our industry. Understanding how these functions interlink will help you demonstrate your capability to manage them effectively during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss how you supported team development and improved performance, as this is crucial for the Business Support Manager role.
✨Tip Number 3
Research our company’s current logistics strategies and any recent changes in the market. Being knowledgeable about our operations will allow you to engage in meaningful discussions during the interview and show your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your experience with data analysis and reporting. Since the role involves monitoring KPIs and making data-driven decisions, being able to articulate your analytical skills will set you apart from other candidates.
We think you need these skills to ace Business Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and logistics. Use specific examples that demonstrate your ability to manage teams and budgets effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of Business Support Manager. Discuss how your skills align with the responsibilities outlined in the job description, particularly in managing logistics and improving efficiency.
Highlight Key Achievements: When detailing your previous roles, focus on key achievements that relate to the position. Mention any experience you have with KPIs, budget management, or process improvements that led to enhanced performance.
Showcase Leadership Skills: Since the role involves managing a team, emphasise your leadership experience. Provide examples of how you've supported team development and fostered a positive work environment in past positions.
How to prepare for a job interview at Mackie's Limited
✨Showcase Your Leadership Skills
As a Business Support Manager, you'll be overseeing a team. Be prepared to discuss your leadership style and provide examples of how you've effectively managed teams in the past. Highlight any specific instances where you supported team development or improved team performance.
✨Demonstrate Your Analytical Abilities
This role involves reporting and analysing data. Bring examples of how you've used data to drive decisions or improve processes in previous roles. Be ready to discuss your experience with KPIs and how you've met or exceeded them.
✨Understand the Logistics Landscape
Familiarise yourself with logistics management and budget handling. Be prepared to discuss your experience with managing logistics budgets and any relevant software or systems you've used. Showing knowledge of current trends in logistics can also set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you've had to manage conflicts, improve customer service, or implement process improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
