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For Companies At a Glance
- Tasks: Manage student and trade debt accounts while making high-volume calls and emails.
- Company: A large Higher Education institution focused on governance and student experience.
- Benefits: Gain valuable experience in credit control within a supportive environment.
- Other info: Dynamic role with opportunities for growth and development in finance.
- Why this job: Make a real difference by helping students manage their finances effectively.
- Qualifications: Experience in credit control or customer service, with strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Junior Credit Controller role providing front-line support to reduce aged debt within a Higher Education environment. Ideal for someone with early credit control experience who is confident handling high-volume calls and emails.
Our Client
Our client is a large Higher Education institution with diverse income streams and a strong focus on governance, compliance and student experience.
The Role
This is a hands-on credit control role focused on proactive debtor contact and accurate account management.
- Manage allocated student, sponsor and trade debt accounts
- Deliver high-volume outbound calls and emails
- Support repayment plan monitoring and escalation
- Assist with dispute resolution and data accuracy
- Work closely with senior colleagues to reduce aged debt
Main Duties
You will provide consistent front-line credit control activity to ensure all accounts are actively managed.
- Proactively chase outstanding balances across tuition, accommodation and trade ledgers
- Log all debtor contact accurately on finance systems
- Set up and monitor repayment plans within policy
- Resolve basic queries and escalate complex issues promptly
- Prepare accounts for referral to Debt Collection Agencies
The Successful Candidate
- Previous experience in credit control or high-volume customer service
- Comfortable working to daily activity targets
- Confident telephone manner with clear written communication
- Organised, proactive and able to manage competing priorities
Credit Controller employer: Mackie Myers
Contact Detail:
Mackie Myers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain why you’re the perfect fit for the Junior Credit Controller role. Highlight your previous experience and how it aligns with their needs.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in credit control or customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Junior Credit Controller position and how your background makes you a great fit. Keep it friendly and professional.
Show Off Your Communication Skills: Since this role involves high-volume calls and emails, make sure your written application reflects your clear communication style. We love candidates who can express themselves well, so let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Mackie Myers
✨Know Your Numbers
Before the interview, brush up on basic credit control principles and be ready to discuss how you’ve managed accounts in the past. Familiarise yourself with common metrics like DSO (Days Sales Outstanding) and how they relate to reducing aged debt.
✨Practice Your Communication Skills
Since this role involves high-volume calls and emails, practice articulating your thoughts clearly. You might want to role-play common scenarios, such as chasing payments or resolving disputes, to showcase your confident telephone manner.
✨Demonstrate Proactivity
Be prepared to share examples of how you've taken initiative in previous roles. Whether it’s setting up repayment plans or improving processes, showing that you can proactively manage accounts will impress your interviewers.
✨Show Your Organisational Skills
In a hands-on role like this, being organised is key. Bring examples of how you’ve managed multiple accounts or tasks simultaneously. Discuss any tools or systems you’ve used to keep track of your workload and ensure accuracy in data management.