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- Tasks: Lead a dynamic team to ensure top-notch customer satisfaction in a fast-paced FMCG setting.
- Company: Join a leading recruitment firm with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, bonuses, and hybrid work flexibility.
- Why this job: Make a real difference in customer service while developing your leadership skills.
- Qualifications: 5+ years in customer service, strong SAP and Excel skills required.
- Other info: Fast-paced environment with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A leading recruitment firm is seeking a Customer Service Team Lead near Slough, offering hybrid work. The role involves leading a team to ensure customer satisfaction and managing order processes in a fast-paced FMCG environment.
Ideal candidates should have over 5 years of experience in customer service, excellent SAP and Excel skills, and a strong customer focus.
This full-time position includes benefits like a competitive salary, bonus, and more.
FMCG Customer Service Team Lead | SAP Expert | Hybrid in Slough employer: Mackenzie Jones
Contact Detail:
Mackenzie Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FMCG Customer Service Team Lead | SAP Expert | Hybrid in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the FMCG sector and let them know you're on the hunt for a Customer Service Team Lead role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your SAP and Excel skills, and be ready to showcase how you've led teams to success in the past. We want to hear about your customer satisfaction strategies and how you handle fast-paced environments.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values and career goals. Check out our website for roles that match your expertise in customer service and SAP. Tailor your approach to show why you’re the perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Share any additional thoughts you have about the role and reiterate your enthusiasm for leading a team in a dynamic FMCG environment.
We think you need these skills to ace FMCG Customer Service Team Lead | SAP Expert | Hybrid in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and your SAP skills. We want to see how your background aligns with the FMCG environment, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Team Lead role. Share specific examples of how you've led teams and improved customer satisfaction in the past.
Showcase Your Excel Skills: Since this role requires strong Excel skills, consider mentioning any specific projects or tasks where you’ve used Excel to manage data or improve processes. We love seeing those numbers in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Mackenzie Jones
✨Know Your SAP Inside Out
Make sure you brush up on your SAP skills before the interview. Be ready to discuss specific scenarios where you've used SAP to improve customer service or streamline order processes. This will show that you’re not just familiar with the software, but that you can leverage it effectively in a fast-paced environment.
✨Showcase Your Leadership Skills
As a Customer Service Team Lead, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed a team in the past, focusing on how you resolved conflicts, improved team performance, or enhanced customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to customer service challenges. Think about how you would handle difficult customers or high-pressure situations. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Highlight Your Excel Expertise
Since the role requires strong Excel skills, be prepared to discuss how you've used Excel in previous roles. Whether it's for data analysis, reporting, or tracking customer interactions, having concrete examples will demonstrate your proficiency and how it can benefit the team.
