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- Tasks: Manage customer orders and ensure top-notch service delivery in a fast-paced environment.
- Company: Join a global FMCG leader with a focus on collaboration and innovation.
- Benefits: Enjoy a competitive salary, bonus, healthcare, and hybrid working options.
- Why this job: Be the key contact for clients and make a real impact in supply chain management.
- Qualifications: Experience in customer service and logistics, with strong communication skills.
- Other info: Opportunity for career growth in a dynamic and diverse workplace.
The predicted salary is between 35000 - 40000 £ per year.
Join a fast-paced, global FMCG organisation as a Customer Supply Chain Specialist, where you'll play a pivotal role in delivering exceptional service to B2B customers across grocery, ecommerce, convenience, and wholesale sectors. You’ll act as the first point of contact for clients, ensuring seamless order processing, issue resolution, and top-tier service delivery. This is a fantastic opportunity for someone who thrives in a collaborative, high-performance environment and enjoys working cross-functionally with internal teams and external partners.
Key Responsibilities
- Manage end-to-end order processing and resolve customer delivery issues.
- Liaise with logistics operators to ensure timely, efficient deliveries.
- Communicate stock availability and delivery updates to customers.
- Handle enquiries, complaints, and returns in line with defined service levels.
- Collaborate with National Account Managers, Demand Planners, and 3rd party logistics providers.
- Support customer performance reviews and improvement initiatives.
- Maintain and update customer account data and service records.
- Ensure KPI targets (98.5% service level) are consistently met or exceeded.
Requirements
- Previous experience in a customer service or order processing role (B2B preferred).
- Experience in handling logistics and 3PL coordination.
- Familiarity with SAP and strong proficiency in Excel and Outlook.
- Experience working with EDI systems would be highly beneficial.
- Exposure to retail and eCommerce customer channels is also advantageous.
- Exceptional communication skills – both written and verbal.
- Strong attention to detail and a proactive problem-solver.
- Ability to work under pressure and juggle competing priorities.
Additional Info
Please note: Weekend and bank holiday cover will be required on a Rota basis. This is one Saturday a month and one Sunday a month. (not the same weekend)
What Happens Next?
Apply now! Stage 1: A Teams interview with the Line Manager, focused on your technical competencies and skillset. Stage 2: An in-person meeting with the Line Manager and Customer Operations Team.
People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that allows everyone to be their authentic self. While we would love to reply to all applicants, due to high application volumes, if you do not hear back within 14 days, unfortunately, the role won’t be progressing. The position may be in the process of closing, so it could be a matter of timing. But no worries! There will be more opportunities. Follow us at Mackenzie Jones Recruitment to stay updated on new openings.
Customer Supply Chain Specialist in Slough employer: Mackenzie Jones
Contact Detail:
Mackenzie Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Specialist in Slough
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and their position in the FMCG market. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and supply chain management. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in your job search.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Supply Chain Specialist in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Supply Chain Specialist role. Highlight your experience in customer service and order processing, especially in B2B settings. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your familiarity with logistics and any relevant software like SAP.
Show Off Your Communication Skills: Since exceptional communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional. We love a good story, so feel free to share examples of how you've resolved customer issues in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Mackenzie Jones
✨Know Your Stuff
Make sure you understand the role of a Customer Supply Chain Specialist inside out. Familiarise yourself with key responsibilities like order processing and logistics coordination. Brush up on your knowledge of SAP, Excel, and EDI systems, as these will likely come up during the interview.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and internal teams, be prepared to demonstrate your exceptional communication skills. Think of examples where you've effectively resolved customer issues or collaborated with others to achieve a goal. This will show that you can thrive in a high-performance environment.
✨Prepare for Scenario Questions
Expect questions that assess how you handle pressure and competing priorities. Prepare some scenarios from your past experience where you successfully managed tight deadlines or tricky customer situations. This will help you illustrate your proactive problem-solving abilities.
✨Understand the Company Culture
Research the company’s values and culture, especially their commitment to diversity and inclusion. Be ready to discuss how you align with these values and how you can contribute to a collaborative work environment. This shows that you're not just a fit for the role, but also for the team.
