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- Tasks: Lead transformative projects and improve service operations in dynamic environments.
- Company: A growing consulting firm focused on impactful service transformation.
- Benefits: Competitive salary, professional development, and opportunities for client-site travel.
- Why this job: Make a real difference by guiding clients through operational improvements and transformations.
- Qualifications: Experience in transformation and operational change, preferably in the service sector.
- Other info: Collaborative culture with opportunities to influence senior leaders and drive sustainable change.
The predicted salary is between 36000 - 60000 £ per year.
A growing consulting firm is seeking an experienced Managing Consultant to lead high-impact service operations transformation and operational improvement programmes across complex service‑sector environments. This role sits at the centre of delivery leadership - blending Operating-Model Design, Service Operations & Improvement, Transformation Delivery, Capability Uplift & Performance Optimisation. You will guide clients through both diagnostic and hands‑on implementation phases, ensuring measurable outcomes across Process, People, Data & Technology.
Role:
- Transformation recovery & turnaround
- Capability building & sustainable change
You will:
- Lead workstreams or mid-scale programmes
- Act as a trusted advisor to senior operational leaders
- Facilitate workshops, diagnostic assessments & journey redesign
- Translate strategy into actionable roadmaps & delivery plans
- Provide structured governance and delivery discipline
- Coach blended teams across consultants, associates & client stakeholders
Experience Required:
- Proven track record delivering transformation, operational change or service‑improvement initiatives
- Background within service‑sector environments - Financial Services experience advantageous
- Exposure to Technology-enabled change - Automation, Digital Tooling, AI‑Supported Service Improvements
- Strong analytical capability and structured problem‑solving
- Comfortable influencing at Senior Leadership and Board Level
- Hands‑on, pragmatic & collaborative approach - focused on making change real, not just producing decks.
Managing Consultant - Operating Model Redesign & Service Transformation employer: Mackenzie Jones
Contact Detail:
Mackenzie Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managing Consultant - Operating Model Redesign & Service Transformation
✨Tip Number 1
Network like a pro! Reach out to your connections in the consulting world, especially those in service operations or transformation roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. We want you to showcase your experience in leading transformation projects and how you've made a real impact. Use the STAR method to structure your answers and keep it engaging!
✨Tip Number 3
Don’t just apply anywhere; focus on firms that align with your values and expertise. When you find a role that excites you, tailor your approach and show them why you're the perfect fit. Remember, we’re all about making change real!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace Managing Consultant - Operating Model Redesign & Service Transformation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Managing Consultant. Highlight your experience in transformation and operational change, especially in service-sector environments. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in leading service operations transformation and how you can bring that expertise to us.
Showcase Your Analytical Skills: Since strong analytical capability is key for this role, make sure to include examples of how you've tackled complex problems in previous positions. We love seeing structured problem-solving in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mackenzie Jones
✨Know Your Stuff
Make sure you thoroughly understand the key concepts of operating model redesign and service transformation. Brush up on your knowledge of process, people, data, and technology, as these will be central to the role. Being able to discuss real-world examples from your experience will show that you’re not just familiar with the theory but can apply it practically.
✨Showcase Your Leadership Skills
As a Managing Consultant, you'll need to demonstrate your ability to lead teams and influence senior leaders. Prepare specific examples where you've successfully led transformation initiatives or operational improvements. Highlight your coaching style and how you’ve facilitated workshops or guided teams through complex changes.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and analytical capabilities. Think about past challenges you've encountered in service-sector environments and how you approached them. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Align with Their Values
Research the consulting firm’s values and culture. Be prepared to discuss how your approach to transformation aligns with their mission. Showing that you understand their ethos and can contribute to their goals will set you apart from other candidates. It’s all about making a connection!
