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- Tasks: Lead a passionate team to deliver exceptional customer service in a fast-paced environment.
- Company: Join a global FMCG leader with a focus on innovation and teamwork.
- Benefits: Competitive salary, bonus, healthcare, pension, and generous holiday allowance.
- Why this job: Make a real impact by optimising customer satisfaction and driving operational excellence.
- Qualifications: 5+ years in customer service with strong leadership and SAP skills.
- Other info: Hybrid working model with opportunities for career growth and development.
The predicted salary is between 55000 - 60000 £ per year.
Location: Maidenhead – Hybrid working (3 days per week in the office)
Salary: £55,000 to £60,000 per annum dependent on experience + Bonus, Pension, Healthcare, Holiday & More
Join a fast-paced, global FMCG organisation as a Customer Service Team Leader where you will lead a team of highly experienced, passionate and dedicated Customer Service Specialists. This team is pivotal in delivering exceptional service to B2B customers across grocery, ecommerce, convenience, and wholesale sectors, acting as the first point of contact for clients, ensuring seamless order processing, issue resolution, and top-tier service delivery.
Key Responsibilities:- Lead and develop a team of customer service associates, ensuring customer satisfaction and adherence to processes and procedures
- Onboard and train new team members, developing a team of exceptional talent
- Support internal supply chain improvement initiatives whilst driving operational and financial excellence
- Liaise with customers to optimise satisfaction and efficiency through KPIs
- Manage daily order processing and ensure dispatch and delivery on time, in full
- Act as the first point of escalation for customer complaints and complex queries
- Maintain and improve customer service procedures and standards
- Contribute to the effective running of SAP and EDI systems
- Bachelor's degree or equivalent in experience
- Minimum 5 years of relevant experience in customer service, with lead experience ideally in an FMCG / Retail environment
- Strong people management skills
- Excellent knowledge of order to cash processes
- High-level SAP skills and experience
- Strong Excel analysis and reporting skills
- Experience with 3PL and supply chain efficiencies
- High level of customer focus and excellent customer service skills
Please note: You will be required to work 5 Saturdays and 5 Sundays per year. There will also be travel twice a month to the Warehouse facility which is about 60 miles away from Head Office.
What Happens Next?Apply now!
- Stage 1: A phone call with us at Mackenzie Jones to discuss the role in more detail as well as understand more about your skills & expertise in Customer Service
- Stage 2: A Teams interview with the Line Manager, focused on your technical competencies and skillset
- Stage 3: An in-person meeting with the Line Manager and Customer Operations Team.
People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that allows everyone to be their authentic self. While we would love to reply to all applicants, due to high application volumes, if you do not hear back within 14 days, unfortunately, the role won’t be progressing. The position may be in the process of closing, so it could be a matter of timing. But no worries! There will be more opportunities. Follow us at Mackenzie Jones Recruitment to stay updated on new openings.
Customer Supply Chain Manager in Maidenhead employer: Mackenzie Jones
Contact Detail:
Mackenzie Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Manager in Maidenhead
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for your interviews by doing mock sessions with friends or using online resources. Focus on common questions related to customer service and supply chain management to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Supply Chain Manager in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Supply Chain Manager role. Highlight your relevant experience in customer service and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Use numbers and examples to demonstrate how you've improved customer satisfaction or streamlined processes. We appreciate concrete evidence of your impact!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised. We can’t wait to hear from you!
How to prepare for a job interview at Mackenzie Jones
✨Know Your Stuff
Make sure you brush up on your knowledge of the FMCG sector and customer service best practices. Familiarise yourself with order to cash processes and be ready to discuss how your experience aligns with the role's requirements.
✨Showcase Your Leadership Skills
As a Customer Supply Chain Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on training, development, and conflict resolution. Highlight your people management skills!
✨Be Data Savvy
Since strong Excel analysis and reporting skills are crucial, be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of KPIs you've worked with and how they impacted customer satisfaction.
✨Prepare for Scenario Questions
Expect questions about handling customer complaints and complex queries. Think of specific situations where you resolved issues effectively and improved customer service procedures. This will show your problem-solving abilities and customer focus.
