At a Glance
- Tasks: Support 850 pupils and 100 staff with tech solutions across two schools.
- Company: Dynamic independent schools in London with a focus on innovation.
- Benefits: £40k salary, 25 days holiday, free lunches, and career progression.
- Other info: Flexible working options during school holidays and travel expenses covered.
- Why this job: Join a supportive team and make a difference in students' learning experiences.
- Qualifications: Experience with Microsoft 365, Google Workspace, and end-user device support.
The predicted salary is between 40000 - 40000 £ per year.
£40k + Benefits Package.
Location: Onsite Monday to Friday during term time - role is shared between 2 Schools - 3 days in Blackheath, London / 2 days in Hampstead, London (expenses covered for travel to Hampstead).
Flexibility to work from home, or reduced hours during the School holiday periods.
Must be eligible to work in the UK.
You’ll be supporting approximately 850 pupils and over 100 staff across two well-established independent schools using a mix of Microsoft 365, Google Workspace, Windows, Mac Books & i Pads.
- Technical Skills - Experience Required
- Education sector experience is advantageous.
- Microsoft 365 Administration.
- Google Workspace Administration.
- MDM - Intune - i Pad & mac OS MDM solutions.
- Windows 11/10 Administration & Support.
- Support of End User Devices - Windows PCs, Laptops, Desktops, i Pads & Tablets.
- Basic Networking Knowledge - TCP/IP, DNS, VLAN, VPN, SSL & IPSec.
- Wireless Access Points - Exposure to Cisco & Ubiquiti wireless infrastructure is advantageous. More complex networking issues can be escalated to the external MSP.
- Desirable experience - Security - Firewall, AV, Web Filters & Security Policies.
- Desirable experience - Vo IP Comms & other Telephony support.
- Good organisational skills, combined with a proactive approach.
- Working Hours
This is an onsite role.
During Term Time, working hours are 8:30am-4:30pm.
During School Holidays, working hours are 9:00am-4:30pm, with flexibility to work from home where appropriate.
Benefits Package
Annual Salary Review / 25 days holiday + 8 Bank Holidays / Flexibility During School Closures / Pension / Free Lunches / Training & Career Progression Opportunities.
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IT Support Engineer - 2nd Line - Permanent in London employer: Mackenzie Jones
Mackenzie Jones is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the health supplements sector. With a focus on employee growth, the company provides ample opportunities for professional development and a hybrid working model that promotes work-life balance, making it an attractive choice for those looking to make a meaningful impact in international marketing.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - 2nd Line - Permanent in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mackenzie Jones values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mackenzie Jones might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mackenzie Jones!
✨Direct Apply to Mackenzie Jones
Let's not forget to apply directly through the Mackenzie Jones website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer - 2nd Line - Permanent in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mackenzie Jones.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mackenzie Jones. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mackenzie Jones
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
