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- Tasks: Lead a dynamic team to enhance customer supply chain performance and build strategic retail partnerships.
- Company: Join a global FMCG giant with a strong reputation and innovative culture.
- Benefits: Competitive salary of £110,000 plus a 15% bonus and clear career progression.
- Why this job: Make a real impact in a pivotal leadership role with opportunities for growth.
- Qualifications: Strong supply chain experience and excellent relationship management skills required.
- Other info: Hybrid work model with a focus on continuous improvement and team development.
The predicted salary is between 110000 - 110000 £ per year.
I'm partnering with a highly respected global FMCG organisation to hire a dynamic, relationship-focused Head of Customer Supply Chain. This is a pivotal leadership role responsible for delivering a world-class end-to-end service experience for major retail partners.
If you excel at elevating service performance, building strategic customer relationships, and inspiring high-performing teams, this role offers the scope, visibility, and impact to accelerate your career with a natural progression opportunity into a Director-level position.
As Head of Customer Supply Chain, you will be the strategic interface between key retail customers and the internal Supply Chain, Commercial, and Customer Development functions. You will develop senior-level partnerships with retail supply chain leaders, deeply understand their priorities, and drive service excellence across forecasting, availability, delivery, and operational collaboration.
You will lead and develop a team of Customer Collaboration Specialists, ensuring exceptional service delivery while championing continuous improvement across customer operations. This role is highly visible within the organisation and plays a critical part in shaping customer strategy which makes it a strong succession role for Director, Customer Supply Chain.
What you’ll do:
- Build and strengthen strategic relationships with senior supply chain and commercial stakeholders across major retailers.
- Lead, coach, and inspire a high-performing Customer Collaboration / Customer Experience team, which is a team of 4.
- Own and improve critical service KPIs, including delivery performance, invoice accuracy, claims resolution, forecast accuracy, and on-shelf availability.
- Develop a deep understanding of customer processes, constraints, and culture to identify opportunities to enhance service and reduce cost-to-serve.
- Bring powerful customer insight into the business, ensuring customer needs shape internal priorities and decision-making.
- Partner with Customer Development to align customer input into forecasting, promotional planning, and joint business plans.
- Contribute to the broader Customer Operations strategy and play a key role in enterprise-wide improvement initiatives.
What we’re looking for:
- Strong experience across Supply Chain disciplines (Forecasting, Demand Planning, Logistics, Customer Operations).
- Experience managing the relationship with retail partners such as Sainsbury's, Tesco, Co-Op, Waitrose, Boots.
- Excellent analytical capability; able to translate data into insight, actions, and improved performance.
- A confident, motivating people leader with a proven ability to coach and elevate team capability.
- Experience managing a team of 3/4 people before.
- Outstanding communication skills and the ability to influence senior stakeholders internally and externally.
- Curious, proactive mindset with a passion for understanding customer challenges and industry dynamics.
- Comfortable working with modern systems, digital tools, and analytics solutions.
Head of Customer Supply in Kingston upon Thames employer: Mackenzie Jones
Contact Detail:
Mackenzie Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Supply in Kingston upon Thames
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and come up with examples that showcase your skills in supply chain management and team leadership.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Head of Customer Supply in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Customer Supply Chain. Highlight your experience in supply chain disciplines and any relationships you've built with retail partners like Sainsbury's or Tesco. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your leadership style. Tell us about a time you inspired a team or improved service performance. We love hearing about real experiences that demonstrate your skills.
Showcase Your Analytical Skills: Since this role requires excellent analytical capabilities, make sure to include examples of how you've translated data into actionable insights. Whether it's improving KPIs or enhancing service delivery, we want to know how you've made an impact through analysis.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Mackenzie Jones
✨Know Your Supply Chain Inside Out
Make sure you brush up on your knowledge of supply chain disciplines, especially forecasting and demand planning. Be ready to discuss specific examples of how you've improved service KPIs in previous roles, as this will show your expertise and readiness for the Head of Customer Supply Chain position.
✨Build Relationships Before You Walk In
Research the company’s key retail partners like Sainsbury's and Tesco. Understanding their supply chain processes and challenges will help you demonstrate your ability to build strategic relationships and provide tailored solutions during the interview.
✨Showcase Your Leadership Style
Prepare to talk about your experience leading teams, particularly how you've motivated and developed high-performing individuals. Use specific examples to illustrate your coaching style and how it has positively impacted team performance.
✨Be Data-Driven
Since analytical capability is crucial for this role, come prepared with examples of how you've used data to drive insights and improve performance. Discuss any modern systems or digital tools you've worked with, as this will highlight your comfort with analytics solutions.
