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- Tasks: Build strong relationships and lead a team to enhance customer supply chain performance.
- Company: Join a global FMCG giant with a focus on innovation and collaboration.
- Benefits: Competitive salary of £110,000 plus a 15% bonus and hybrid working model.
- Why this job: Make a real impact by improving service and driving continuous improvement.
- Qualifications: Experience in supply chain, strong analytical skills, and leadership abilities.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 66000 - 77000 £ per year.
I'm partnering with a well known global FMCG business to hire a motivated and relationship‑driven Customer Supply Chain Manager to help deliver an exceptional end‑to‑end service experience for their retail partners. If you enjoy improving service performance, building strong customer relationships, and leading teams, this role offers the chance to make a real impact.
As Customer Supply Chain Manager, you’ll act as the key interface between retail and the internal Supply Chain and Commercial teams. You’ll develop trusted partnerships with senior retail contacts, understand their needs, and drive continuous improvement across service, processes, and collaboration. You’ll also lead and develop a team of Customer Collaboration Specialists to ensure high‑quality service delivery.
What you’ll do:
- Build strong relationships with senior customer supply chain and commercial stakeholders.
- Lead and coach a Customer Collaboration / Customer Experience team.
- Monitor and improve key service KPIs such as delivery performance, invoice accuracy, claims resolution, forecast accuracy, and on‑shelf availability.
- Understand customer processes and culture to identify opportunities to improve service and reduce cost‑to‑serve.
- Bring customer insight into the business and ensure their needs shape internal decision‑making.
- Work with Customer Development to integrate customer input into forecasting and joint plans.
- Contribute to Customer Operations strategy and support wider improvement initiatives.
What we’re looking for:
- Experience in Supply Chain - Forecasting, Demand Planning, Logistics.
- Strong analytical skills and the ability to use data to identify trends, issues, and opportunities.
- A confident leader who can coach, support, and inspire teams.
- Excellent communication and stakeholder management skills.
- A proactive mindset, with curiosity about customer challenges and market dynamics.
- Comfortable using modern technology, analytics tools, and new systems.
Customer Supply Chain Manager in Kingston upon Thames employer: Mackenzie Jones
Contact Detail:
Mackenzie Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Manager in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the FMCG sector and let them know you're on the hunt for a Customer Supply Chain Manager role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their supply chain processes and think about how you can bring value to their team. We want you to shine when discussing how you can improve service performance!
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've successfully led teams in the past. We know that strong coaching and support are key in this role, so let your experience speak for itself.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for motivated individuals who can make a real impact in our team.
We think you need these skills to ace Customer Supply Chain Manager in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Supply Chain Manager. Highlight your experience in supply chain, forecasting, and logistics, and don’t forget to showcase those strong analytical skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving service performance and building relationships. Share specific examples of how you've made an impact in previous roles.
Show Off Your Leadership Skills: We want to see how you lead and inspire teams. Include examples of how you’ve coached others or driven improvements in service delivery. This will help us understand your approach to team dynamics and customer collaboration.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Mackenzie Jones
✨Know Your Supply Chain Inside Out
Make sure you brush up on your supply chain knowledge, especially in areas like forecasting and demand planning. Be ready to discuss how you've used data to identify trends and improve service performance in your previous roles.
✨Build Relationships Before You Walk In
Research the company and its key stakeholders. If possible, connect with current or former employees on LinkedIn to gain insights into their culture and processes. This will help you tailor your responses and show that you're genuinely interested in building strong relationships.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you coached team members to achieve high-quality service delivery, as this role requires a confident leader who can inspire others.
✨Be Proactive and Curious
Demonstrate your proactive mindset by discussing how you've tackled customer challenges in the past. Show that you're not just reactive but also curious about market dynamics and eager to bring customer insights into decision-making.
