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- Tasks: Provide 3rd and 2nd line IT support for staff and students in a school environment.
- Company: Join a leading school in Hampton Court, dedicated to tech excellence in education.
- Benefits: Enjoy 25 days holiday, free lunches, flexible working, and career progression opportunities.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact in education.
- Qualifications: 3-4 years of IT support experience, especially in the education sector, is essential.
- Other info: Work onsite during term time with reduced hours and flexibility during holidays.
The predicted salary is between 28800 - 43200 £ per year.
Permanent position with a salary of £36k + Benefits Package.
Location: Onsite - Hampton Court, Greater London.
Onsite Working: Monday to Friday during Term Time / School Holiday Periods - reduced working hours & flexibility to work from home.
Must have: Education Sector experience. Must be eligible to work in the UK.
Leading School is seeking to secure a 3rd Line - 2nd Line IT Support Engineer - the role is supported by an MSP. The role will support 100+ staff members & 100 students.
Technical Skills Required:
- 3 to 4 years’ experience as a 3rd Line - 2nd Line IT Support Engineer.
- Microsoft 365 Admin, SharePoint & MS Teams.
- Windows Server - knowledge of AD, DNS, DHCP, VMware etc.
- Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN - 2nd Line Support / Desirable to have Ubiquity or Cisco Meraki experience.
- Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets.
- Hardware & Software support - installation, configuration & deployment.
- Media Audio/Visual devices - i.e., Projectors & Interactive Displays etc.
- Security - Firewall, AV, Web Filters & Security Policies.
- VOIP Comms or Telephony support.
Desirable Experience:
- Apple MDM solutions - iPads, iPhones.
- ITIL Framework knowledge.
- Managing small IT Projects.
- Leading a junior IT Engineer.
Excellent communication skills, good organizational skills & a proactive approach.
Working Hours: Onsite Role - Term Time Hours - 8.30am - 5.30pm. During School Holiday Periods - 8:30am - 4:00pm - flexibility to work from home.
Benefits Package: 25 days holiday + 8 Bank Holidays / Free Lunches / Free Car Parking / Pension / Training & Career Progression Opportunities / Yearly Salary Review.
IT Support Engineer - 3rd Line - 2nd Line Support employer: Mackenzie Jones
Contact Detail:
Mackenzie Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - 3rd Line - 2nd Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Windows Server, and networking protocols. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in the education sector, as this is a key requirement for the role. Be prepared to discuss how your background aligns with the needs of the school and its staff.
✨Tip Number 3
Demonstrate your communication skills during any interactions with us. As you'll be supporting both staff and students, showcasing your ability to explain technical concepts in simple terms will be crucial.
✨Tip Number 4
Be proactive in your approach by researching our company culture and values. Understanding what we stand for can help you tailor your conversations and show that you're genuinely interested in being part of our team.
We think you need these skills to ace IT Support Engineer - 3rd Line - 2nd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in the education sector. Emphasise your skills with Microsoft 365, Windows Server, and any networking knowledge you possess.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with 3rd Line and 2nd Line support, and how your skills align with the requirements of the role.
Showcase Technical Skills: In your application, clearly list your technical skills such as troubleshooting, hardware/software support, and any experience with media devices. Use bullet points for clarity.
Highlight Soft Skills: Don't forget to mention your communication and organisational skills. These are crucial for the role, especially when supporting staff and students. Provide examples of how you've demonstrated these skills in previous roles.
How to prepare for a job interview at Mackenzie Jones
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft 365, Windows Server, and networking during the interview. Be prepared to discuss specific scenarios where you've successfully troubleshot issues or implemented solutions.
✨Demonstrate Education Sector Experience
Since the role requires experience in the education sector, share relevant examples from your past roles. Discuss how you’ve supported staff and students, and any unique challenges you faced in that environment.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you may need to assist non-technical staff and students. This will show your ability to convey information effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past experiences where you managed IT projects or led a junior engineer, and be ready to explain your thought process and outcomes.
