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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support to ensure smooth operations.
- Company: Join a leading pension company with a focus on employee well-being.
- Benefits: Enjoy discounts, training opportunities, and a day off for your birthday.
- Why this job: Kickstart your career in IT with potential for permanent placement.
- Qualifications: Basic IT knowledge and a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
IT Support Analyst – 1st & 2nd Line Support
Pension Company Discounts; Training; Birthday Day Off; opportunity to convert to a Permanent role after 12 months.
Location: London, England, United Kingdom.
IT Support Analyst - 1st & 2nd Line Support employer: Mackenzie Jones
Contact Detail:
Mackenzie Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst - 1st & 2nd Line Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to tackle common support scenarios. Practising with a friend or using mock interview tools can really help us shine when it counts.
✨Tip Number 3
Show off your personality! When you get the chance to chat with potential employers, let your enthusiasm for IT support shine through. They want to see that you’re not just skilled, but also a great fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that IT Support Analyst role. Plus, applying directly shows your commitment and makes it easier for us to connect with you.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the 1st and 2nd line support requirements, so don’t hold back on showcasing your tech know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Showcase Your Problem-Solving Skills: In the world of IT support, problem-solving is key. When describing your past experiences, focus on specific challenges you faced and how you resolved them. We want to see your analytical side in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Mackenzie Jones
✨Know Your Tech
Brush up on your technical knowledge related to 1st and 2nd line support. Be prepared to discuss common issues you’ve resolved, tools you’ve used, and how you approach troubleshooting. This will show that you’re not just familiar with the role but also passionate about IT support.
✨Showcase Your Customer Service Skills
As an IT Support Analyst, you'll be dealing with users who may not be tech-savvy. Prepare examples of how you've effectively communicated complex information in a simple way. Highlight your patience and problem-solving skills, as these are crucial for the role.
✨Research the Company Culture
Take some time to understand the company’s values and culture. Knowing about their pension company discounts and training opportunities can help you align your answers with what they value. It shows you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and potential career progression. Asking about the opportunity to convert to a permanent role after 12 months shows you’re thinking long-term and are serious about your future with them.
