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- Tasks: Provide 1st and 2nd line IT support for 700 users across the UK, Ireland, and Netherlands.
- Company: Leading global manufacturer with a focus on innovation and support.
- Benefits: 14% annual bonus, pension, training opportunities, and potential for permanent role.
- Why this job: Join a dynamic team and enhance your IT skills while making a real difference.
- Qualifications: Experience in troubleshooting hardware/software and networked peripherals required.
- Other info: 12-month fixed term contract with excellent career progression potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading global manufacturer is seeking an IT Support Analyst to provide 1st and 2nd line support for approximately 700 end users across the UK, Ireland, and Netherlands. This 12-month fixed term contract offers benefits such as a 14% annual bonus, pension, and training opportunities, along with the possibility of converting to a permanent position.
Candidates must be eligible to work in the UK and have experience in troubleshooting hardware/software and networked peripherals.
IT Support Analyst 1st/2nd Line – 12-Month FTC employer: Mackenzie Jones
Contact Detail:
Mackenzie Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst 1st/2nd Line – 12-Month FTC
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give us insider info on the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We should be ready to demonstrate our troubleshooting skills with real-life examples, especially around hardware/software issues.
✨Tip Number 3
Showcase your soft skills! As an IT Support Analyst, communication is key. We need to highlight our ability to explain technical issues in simple terms during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace IT Support Analyst 1st/2nd Line – 12-Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in troubleshooting hardware and software, as well as any relevant support roles. We want to see how your skills match the needs of our 700 end users!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the IT Support Analyst role. Share specific examples of how you've provided 1st and 2nd line support in the past – we love a good story!
Show Your Enthusiasm: Let your passion for IT shine through in your application. We’re looking for someone who’s not just qualified but also excited about helping others with their tech troubles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mackenzie Jones
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills for both hardware and software. Be ready to discuss specific examples of issues you've resolved in the past, especially with networked peripherals, as this will show your practical experience.
✨Understand the Company Culture
Research the global manufacturer’s values and work culture. This will help you tailor your answers to align with their expectations and demonstrate that you're a good fit for their team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to explain how you'd handle specific IT support situations. Practise articulating your thought process clearly, as this will showcase your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the team. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
