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- Tasks: Support end-to-end order processing and resolve customer delivery issues.
- Company: Join a global FMCG leader with a collaborative culture.
- Benefits: Competitive salary, bonus, pension, healthcare, and holiday perks.
- Why this job: Be the first point of contact for clients and make a real impact.
- Qualifications: Ideal for Supply Chain or Logistics graduates with strong communication skills.
- Other info: Hybrid working model with weekend cover on a rota basis.
The predicted salary is between 21500 - 25500 £ per year.
Location: Near High Wycombe – Hybrid working (3 days per week in the office)
Salary: £25,000 - £30,000 per annum dependent on experience + Bonus, Pension, Healthcare, Holiday & More
Are you a Supply Chain or Logistics graduate or have had your first job in Supply Chain or Logistics and looking for something new in 2026? Our client is a global FMCG business and as Supply Chain Executive, you will play a vital role in delivering exceptional service to customers across grocery, ecommerce, convenience, and wholesale sectors. As the first point of contact for clients, you will ensure seamless order processing, issue resolution, and top-tier service delivery. This is a fantastic opportunity for someone who thrives in a collaborative, high-performance environment and enjoys working cross-functionally with internal teams and external partners.
Key Responsibilities- Support managing end-to-end order processing and resolve customer delivery issues
- Liaise with logistics operators to ensure timely, efficient deliveries
- Communicate stock availability and delivery updates to customers
- Handle enquiries, complaints, and returns in line with defined service levels
- Collaborate with National Account Managers, Demand Planners, and 3rd party logistics providers
- Support customer performance reviews and improvement initiatives
- Maintain and update customer account data and service records
- Ensure KPI targets (98.5% service level) are consistently met or exceeded
- Have used SAP and Excel and Outlook
- Exposure to retail and eCommerce customer channels is also advantageous
- Exceptional communication skills – both written and verbal
- Strong attention to detail and a proactive problem-solver
- Ability to work under pressure and juggle competing priorities
Additional Info: Weekend and bank holiday cover will be required on a Rota basis. This is one Saturday a month and one Sunday a month (not the same weekend).
What Happens Next?
Apply now! Stage 1: A Teams interview with the Line Manager, focused on your technical competencies and skillset. Stage 2: An in-person meeting with the Line Manager and Customer Operations Team.
People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that allows everyone to be their authentic self. While we would love to reply to all applicants, due to high application volumes, if you do not hear back within 14 days, unfortunately, the role won’t be progressing. The position may be in the process of closing, so it could be a matter of timing. But no worries! There will be more opportunities. Follow us at Mackenzie Jones Recruitment to stay updated on new openings.
Supply Chain Assistant in High Wycombe employer: Mackenzie Jones
Contact Detail:
Mackenzie Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Assistant in High Wycombe
✨Tip Number 1
Get to know the company before your interview! Research their values, recent news, and their position in the FMCG market. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being able to articulate your thoughts clearly is crucial. Try mock interviews with friends or use online resources to sharpen your verbal skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you've successfully resolved issues or improved processes. This will demonstrate your proactive approach and attention to detail, which are key for this role.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Supply Chain Assistant in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supply Chain Assistant role. Highlight any relevant experience in FMCG, logistics, or supply chain management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Skills: Don’t forget to mention your experience with SAP, Excel, and Outlook. If you've worked with retail or eCommerce channels, let us know! We’re keen on candidates who can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Mackenzie Jones
✨Know Your Supply Chain Basics
Brush up on your supply chain knowledge, especially in FMCG. Understand the key processes like order processing and logistics management. This will help you answer technical questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or handling complaints.
✨Familiarise Yourself with Tools
If you have experience with SAP, Excel, or Outlook, make sure to mention it! If not, consider doing a quick online tutorial to get familiar with these tools. Being able to discuss your proficiency can set you apart from other candidates.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, like dealing with delivery issues or managing competing priorities. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills.
