Head of IT Operations

Head of IT Operations. Permanent. T6/MN/1099336.

Competitive Package.

Location – Hybrid Working – Hampshire.

Must be Eligible to work in the UK.

Leading UK & International organisation is seeking to secure a Head of IT Operations. The role holder will deploy a new Operating Model to support the transition to RISE on SAP S/4 HANA and is accountable for delivering Business-as-Usual (BAU) IT Operations & Support Services across the UK & International business. The role holder will be a member of the Senior Leadership team.

Role:

• Lead the Strategy & Roadmap for IT Operations – create a 5-to-10-year Strategy & Roadmap.
• Lead the Gap Analysis & ‘To Be’ Model for IT Operations & Service.
• Lead IT Operations Management (ITOM).
• Support the transition to support RISE on SAP S/4 HANA.
• Successfully deliver the transition of RISE – SAP S/4 HANA into support – managing & optimising SAP Services in BAU.
• BAU Service – fully support the priorities & productivity of the business.
• Design of BAU Operating Models & Service Transition.
• Deployment of an International IT Operations Model.
• Accountability for the delivery of the IT Operations Budget.
• Lead IT Operation Teams – Service Desk / Field Engineering / Technical Support / Subject Matter Experts / SAP BASIS & GRC.
• ITIL Framework – establish an ITIL Framework – improve ways of working, governance & best practices etc.
• Third Parties – Contract & IT Supplier Management for BAU Services.
• Ensure effective support for Head Office & VIP community.
• Member of the Senior Leadership Team.

Skills Experience Required:

• IT Operations – 10+ years’ experience.
• Held a ‘Head Of’ position or an equivalent level – ideally 5+ plus years’ experience.
• SAP S/4 Hana or SAP ECC environment experience – overseeing transition & support services.
• Strategy & Roadmaps – IT Operations & Service Management – developing medium-long term Strategy & Roadmaps – Gap Analysis of current state & lead the ‘To Be’ Model to delivery.
• Designing new Operating Models to support service introduction & transition.
• Transitioning reactive IT Operation Model into proactive models – extensive experience.
• ITIL Framework – strong understanding of key ITIL processes – establishing the measures/benchmarks for the function, maturing & continuously improving the Operating Model in accordance with best practice.
• Third Party Supplier Management & Engagement – Contracts & IT Services aligned to business requirements & SLAs.
• Budget – managed a departmental IT budget – annual cycles of forecasting & periodic re-forecasting – management of IT BAU contracts – ideally £10m plus.
• Designing & deploying International Operating Models.
• SAP BASIS & GRC – Track record in supporting these services.
• Leading teams that support SAP S/4 HANA.
• Leadership – extensive experience of leading IT Operational teams.
• SOX – ideally have worked in a SOX environment – SOX Controls Framework experience – highly beneficial.
• Ability to deliver well thought through & quality plans – then deliver them effectively.
• Proactive Approach – must have a ‘Can Do’ attitude.
• Gravitas & Maturity to build and establish relationships at all levels.

Keywords: Head of IT Operations, Head of IT, Head of SAP, RISE, SAP S/4 Hana, Head of IT, IT Operation Model, IT Operations, IT Operations Strategy, IT Operations Roadmap, IT Director, ITOM, ITIL Framework, ITIL, IT Service Management, BAU Operating Models, IT Service Transition, SAP, SAP Support, SAP Basis, SAP GRC, IT Operations, ITIL, SAP, Permanent, Hampshire, T6/MN/1099336.