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- Tasks: Lead IT Operations & Service, creating strategies and managing teams for SAP S/4 HANA transition.
- Company: Join a leading UK & International organisation in the FMCG Consumer & Retail sector.
- Benefits: Enjoy a permanent role with opportunities for growth and a dynamic work environment.
- Why this job: Be part of a Senior Leadership team, shaping the future of IT operations and making a real impact.
- Qualifications: 10+ years in IT Operations, with experience in SAP S/4 HANA and leadership roles.
- Other info: Must be eligible to work in the UK; proactive attitude and strong relationship-building skills are essential.
The predicted salary is between 48000 - 84000 £ per year.
Leading UK & International organisation is seeking to secure a Head of IT Operations & Service. The role holder will deploy a new Operating Model to support the transition to RISE on SAP S/4 HANA and is accountable for delivering Business-as-Usual (BAU) IT Operations & Support Services across the UK & International business. The role holder will be a member of the Senior Leadership team.
Role:
- Lead the Strategy & Roadmap for IT Operations & Service - create a 5-to-10-year Strategy & Roadmap.
- Lead the Gap Analysis & ‘To Be’ Model for IT Operations & Service.
- Lead IT Operations Management (ITOM).
- Support the transition to support RISE on SAP S/4 HANA.
- Successfully deliver the transition of RISE - SAP S/4 HANA into support - managing & optimising SAP Services in BAU.
- BAU Service - fully support the priorities & productivity of the business.
- Design of BAU Operating Models & Service Transition.
- Deployment of an International IT Operations Model.
- Accountability for the delivery of the IT Operations Budget.
- Lead IT Operation Teams - Service Desk / Field Engineering / Technical Support / Subject Matter Experts / SAP BASIS & GRC.
- ITIL Framework - establish an ITIL Framework - improve ways of working, governance & best practices etc.
- Third Parties - Contract & IT Supplier Management for BAU Services.
- Ensure effective support for Head Office & VIP community.
Skills Experience Required:
- IT Operations & Service Management - 10+ years’ experience.
- Held a ‘Head Of’ position or an equivalent level - ideally 5+ plus years’ experience.
- SAP S/4 Hana or SAP ECC environment experience - overseeing transition & support services.
- Strategy & Roadmaps - IT Operations & Service Management - developing medium-long term Strategy & Roadmaps - Gap Analysis of current state & lead the ‘To Be’ Model to delivery.
- Designing new Operating Models to support service introduction & transition.
- ITIL Framework - strong understanding of key ITIL processes - establishing the measures/benchmarks for the function, maturing & continuously improving the Operating Model in accordance with best practice.
- Third Party Supplier Management & Engagement - Contracts & IT Services aligned to business requirements & SLAs.
- Budget - managed a departmental IT budget - annual cycles of forecasting & periodic re-forecasting - management of IT BAU contracts - ideally £10m plus.
- Designing & deploying International Operating Models.
- SAP BASIS & GRC - Track record in supporting these services.
- Leading teams that support SAP S/4 HANA.
- Leadership - extensive experience of leading IT Operational teams.
- SOX - ideally have worked in a SOX environment - SOX Controls Framework experience - highly beneficial.
- Ability to deliver well thought through & quality plans - then deliver them effectively.
- Proactive Approach - must have a ‘Can Do’ attitude.
- Gravitas & Maturity to build and establish relationships at all levels.
Head of IT Operations employer: Mackenzie Jones
Contact Detail:
Mackenzie Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Operations
✨Tip Number 1
Network with professionals in the IT Operations field, especially those who have experience with SAP S/4 HANA. Attend industry events or webinars where you can connect with individuals who might have insights into the role or even know the hiring manager.
✨Tip Number 2
Familiarise yourself with the latest trends and best practices in ITIL Framework and IT Operations Management. Being able to discuss these topics knowledgeably during an interview will demonstrate your expertise and commitment to continuous improvement.
✨Tip Number 3
Prepare to discuss your previous experiences in leading teams and managing budgets, particularly in relation to IT Operations. Use specific examples that highlight your ability to deliver results and improve operational efficiency.
✨Tip Number 4
Research the company’s current IT operations and any recent news related to their transition to RISE on SAP S/4 HANA. This will allow you to tailor your conversation and show how your skills align with their strategic goals.
We think you need these skills to ace Head of IT Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT Operations and Service Management, especially your leadership roles and any specific experience with SAP S/4 HANA. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your vision for the IT Operations Strategy and how your past experiences have prepared you to lead the transition to RISE on SAP S/4 HANA.
Highlight Leadership Experience: Since this role is at a senior level, emphasise your leadership experience. Provide examples of how you've successfully led teams, managed budgets, and implemented ITIL frameworks in previous positions.
Showcase Your Proactive Approach: Demonstrate your 'Can Do' attitude by including examples of challenges you've faced in IT Operations and how you overcame them. This will show the hiring team that you are proactive and capable of delivering quality plans effectively.
How to prepare for a job interview at Mackenzie Jones
✨Showcase Your Leadership Experience
As a candidate for the Head of IT Operations, it's crucial to highlight your leadership experience. Be prepared to discuss specific examples of how you've led IT teams, managed operations, and implemented strategies in previous roles.
✨Demonstrate Your SAP Expertise
Given the focus on SAP S/4 HANA, ensure you can articulate your experience with SAP systems. Discuss any relevant projects where you've overseen transitions or supported SAP services, as this will be key to your success in the role.
✨Prepare for Strategic Discussions
The role requires developing a 5-to-10-year strategy and roadmap. Be ready to share your thoughts on IT operations strategy, including how you would approach gap analysis and designing new operating models to support service transitions.
✨Understand ITIL Frameworks
Since establishing an ITIL framework is part of the job, brush up on your knowledge of ITIL processes. Be prepared to discuss how you've previously improved governance and best practices within IT operations.
