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- Tasks: Lead customer supply chain teams and ensure top-notch service levels.
- Company: Join a fast-growing FMCG company focused on excellence and sustainability.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, healthcare, and generous holidays.
- Why this job: Be part of a dynamic team that values relationships and continuous improvement.
- Qualifications: 5+ years in Sales or Supply Chain within FMCG; strong stakeholder management skills required.
- Other info: Diversity and inclusion are at our core; we welcome authentic applicants.
The predicted salary is between 39000 - 46000 £ per year.
Location: Windsor (Hybrid working with 3 days per week office based)
Salary: c £45,000 to £55,000 Per annum + Bonus, Pension, Healthcare & Holiday
An established fast-growing FMCG company is looking for an experienced Customer Supply Chain Specialist to strengthen relationships with key retail partners and drive supply chain excellence. Reporting to the Customer Service & Operations Lead, this role is pivotal in ensuring smooth operations, high service levels, and continuous improvements across sales and supply chain functions.
Key Responsibilities:
- Act as the main point of contact for customer supply chain teams, leading key review meetings and building strong partnerships.
- Ensure best-in-class service levels (OTIF) and operational supply chain excellence.
- Manage the 0-13 week planning horizon, ensuring accurate forecasts, stock availability, and inventory analysis.
- Work collaboratively across internal and external stakeholders, forming strong partnerships with sales and supply chain teams.
- Champion efficiency and sustainability by identifying opportunities to reduce waste, optimize costs, and improve processes.
Key Metrics: Service level performance, availability, forecast accuracy, cost efficiency, and customer satisfaction.
Key Requirements:
- 5+ years of experience in Sales, Customer Services, or Supply Chain within the FMCG sector.
- Strong understanding of customer supply chain principles, ideally with experience working with major UK grocery retailers.
- Excellent stakeholder management skills, with the ability to build lasting, trust-based relationships.
- Results-driven mindset, with a passion for delivering excellent customer service.
- Analytical problem-solving skills, with the ability to interpret data and drive performance improvements.
- Experience with customer ordering systems, OTC (Order To Cash) principles, and MS Office proficiency.
People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that allows everyone to be their authentic self.
While we would love to reply to all applicants, due to high application volumes, if you do not hear back within 14 days, unfortunately, the role won’t be progressing. The position may be in the process of closing, so it could be a matter of timing. But no worries! There will be more opportunities. Follow us at Mackenzie Jones Recruitment to stay updated on new openings.
Customer Supply Chain Specialist — Fast-Growing FMCG Business employer: Mackenzie Jones
Contact Detail:
Mackenzie Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Specialist — Fast-Growing FMCG Business
✨Tip Number 1
Familiarise yourself with the key retail partners in the UK grocery sector. Understanding their supply chain processes and challenges will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your analytical skills, especially in interpreting data related to supply chain performance metrics. Being able to discuss how you've used data to drive improvements in past roles can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've built strong relationships with stakeholders in previous positions. Highlighting your experience in managing customer expectations and collaborating across teams will showcase your fit for this role.
✨Tip Number 4
Stay updated on trends in the FMCG sector, particularly around sustainability and efficiency. Being able to discuss current industry challenges and how you can contribute to solutions will demonstrate your proactive approach and commitment to the role.
We think you need these skills to ace Customer Supply Chain Specialist — Fast-Growing FMCG Business
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Sales, Customer Services, or Supply Chain within the FMCG sector. Emphasise your understanding of customer supply chain principles and any specific achievements that demonstrate your ability to drive performance improvements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service and your results-driven mindset. Mention specific examples of how you've built strong partnerships with stakeholders and improved operational efficiency in previous roles.
Highlight Key Metrics: In your application, reference key metrics such as service level performance, forecast accuracy, and cost efficiency. This will show that you understand the importance of these metrics in the role and can contribute to achieving them.
Showcase Analytical Skills: Demonstrate your analytical problem-solving skills by including examples of how you've interpreted data to drive performance improvements. This could be through successful inventory analysis or optimising costs in previous positions.
How to prepare for a job interview at Mackenzie Jones
✨Know Your Supply Chain Basics
Make sure you have a solid understanding of customer supply chain principles, especially within the FMCG sector. Brush up on key concepts like OTIF (On Time In Full) and how they relate to service levels, as this will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your ability to build strong relationships with stakeholders. Think about times when you've successfully collaborated with sales or supply chain teams, and be ready to discuss how you foster trust and communication.
✨Demonstrate Analytical Problem-Solving
Be prepared to discuss how you've used data to drive performance improvements in previous roles. Bring specific examples of how you've interpreted data to solve problems or optimise processes, as this will show your analytical mindset.
✨Emphasise Your Results-Driven Mindset
Highlight your passion for delivering excellent customer service and achieving results. Share stories that illustrate your commitment to high service levels and how you've contributed to cost efficiency or customer satisfaction in past positions.
