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- Tasks: Build strong relationships and lead a team to enhance customer supply chain performance.
- Company: Join a global FMCG giant with a focus on innovation and collaboration.
- Benefits: Competitive salary of £110,000 plus a 15% bonus and hybrid working.
- Why this job: Make a real impact by improving service and driving continuous improvement.
- Qualifications: Experience in supply chain, strong analytical skills, and leadership abilities.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 66000 - 77000 £ per year.
I'm partnering with a well-known global FMCG business to hire a motivated and relationship-driven Customer Supply Chain Manager to help deliver an exceptional end-to-end service experience for their retail partners. If you enjoy improving service performance, building strong customer relationships, and leading teams, this role offers the chance to make a real impact.
As Customer Supply Chain Manager, you’ll act as the key interface between retail and the internal Supply Chain and Commercial teams. You’ll develop trusted partnerships with senior retail contacts, understand their needs, and drive continuous improvement across service, processes, and collaboration. You’ll also lead and develop a team of Customer Collaboration Specialists to ensure high-quality service delivery.
What you’ll do:
- Build strong relationships with senior customer supply chain and commercial stakeholders.
- Lead and coach a Customer Collaboration / Customer Experience team.
- Monitor and improve key service KPIs such as delivery performance, invoice accuracy, claims resolution, forecast accuracy, and on-shelf availability.
- Understand customer processes and culture to identify opportunities to improve service and reduce cost-to-serve.
- Bring customer insight into the business and ensure their needs shape internal decision-making.
- Work with Customer Development to integrate customer input into forecasting and joint plans.
- Contribute to Customer Operations strategy and support wider improvement initiatives.
What we’re looking for:
- Experience in Supply Chain - Forecasting, Demand Planning, Logistics.
- Strong analytical skills and the ability to use data to identify trends, issues, and opportunities.
- A confident leader who can coach, support, and inspire teams.
- Excellent communication and stakeholder management skills.
- A proactive mindset, with curiosity about customer challenges and market dynamics.
- Comfortable using modern technology, analytics tools, and new systems.
Customer Supply Chain Manager employer: Mackenzie Jones
Contact Detail:
Mackenzie Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the FMCG sector and let them know you're on the hunt for a Customer Supply Chain Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its supply chain processes. Show them you understand their business and can bring valuable insights to the table. We want to see that you’re not just another candidate, but someone who can genuinely contribute to their success.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've improved service performance or built strong relationships in past roles. This will help you stand out and demonstrate your fit for the Customer Supply Chain Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Supply Chain Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Supply Chain Manager. Highlight your experience in supply chain, forecasting, and logistics, and don’t forget to showcase those strong analytical skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving service performance and building relationships. Share specific examples of how you've made an impact in previous roles.
Show Off Your Leadership Skills: We want to see how you’ve led and developed teams in the past. Include examples of how you’ve coached others and driven improvements in service delivery. This will help us understand your leadership style and how you can inspire our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Mackenzie Jones
✨Know Your Supply Chain Inside Out
Make sure you brush up on your supply chain knowledge, especially in forecasting and demand planning. Be ready to discuss specific examples of how you've improved service performance or resolved issues in previous roles.
✨Showcase Your Relationship-Building Skills
Prepare to share stories that highlight your ability to build strong relationships with stakeholders. Think about times when you successfully collaborated with retail partners or led a team to achieve common goals.
✨Demonstrate Analytical Prowess
Be prepared to talk about how you've used data to identify trends and drive improvements. Bring examples of KPIs you've monitored and how your insights led to better decision-making or cost reductions.
✨Emphasise Your Leadership Style
As a potential leader, it's crucial to convey your coaching and mentoring approach. Share how you've inspired teams in the past and how you plan to develop your Customer Collaboration Specialists to ensure high-quality service delivery.
