Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer supply chain teams and drive operational excellence in a fast-paced FMCG environment.
- Company: Join a high-growth FMCG company focused on innovation and strong retail partnerships.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, pension, healthcare, and generous holiday.
- Why this job: Be part of a dynamic team that values diversity and continuous improvement in supply chain processes.
- Qualifications: 7+ years in Sales, Customer Services, or Supply Chain within FMCG; strong stakeholder management skills required.
- Other info: Embrace an inclusive culture where everyone can be their authentic self.
The predicted salary is between 47000 - 57000 £ per year.
Location: Windsor (Hybrid working with 3 days per week office based)
Salary: c £55,000 to £65,000 Per annum + Bonus, Pension, Healthcare & Holiday
An established high growth FMCG company is seeking an experienced Customer Supply Chain Lead to drive supply chain excellence and strengthen relationships with key retail partners. This is a critical role that bridges supply chain and sales functions, ensuring seamless operations, high service levels, and continuous process improvements.
Key Responsibilities:
- Act as the main point of contact for customer supply chain teams, leading key review meetings and building strong partnerships.
- Drive operational supply chain excellence, ensuring OTIF (On Time In Full) service levels and adherence to perfect order principles.
- Develop and implement best practices, blueprints, and playbooks to enhance customer collaboration.
- Manage the 0-13 week planning horizon, ensuring accurate forecasts, optimal stock availability, and efficient inventory analysis.
- Collaborate with internal and external stakeholders to reduce waste, optimise costs, and drive efficiencies.
- Lead continuous improvement initiatives to strengthen processes and productivity.
Key Requirements:
- 7+ years of experience in Sales, Customer Services, or Supply Chain within the FMCG sector.
- Strong understanding of customer supply chain principles, ideally with experience working with major UK grocery retailers.
- Proven experience in stakeholder management, with the ability to influence and build lasting relationships.
- Results-driven mindset, with a track record of driving efficiencies and achieving performance targets.
- Analytical problem-solving skills, with the ability to interpret data and implement improvements.
- Proficiency in customer ordering systems, ERP software, and MS Office.
People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that allows everyone to be their authentic self.
While we would love to reply to all applicants, due to high application volumes, if you do not hear back within 14 days, unfortunately, the role won’t be progressing. The position may be in the process of closing, so it could be a matter of timing. But no worries! There will be more opportunities. Follow us at Mackenzie Jones Recruitment to stay updated on new openings.
Customer Supply Chain Lead — Fast-Growing FMCG Business employer: Mackenzie Jones
Contact Detail:
Mackenzie Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Lead — Fast-Growing FMCG Business
✨Tip Number 1
Familiarise yourself with the key players in the FMCG sector, especially major UK grocery retailers. Understanding their supply chain processes and challenges will help you speak their language during interviews and demonstrate your expertise.
✨Tip Number 2
Prepare to discuss specific examples of how you've driven efficiencies and improved service levels in previous roles. Use metrics and data to back up your claims, as this will showcase your analytical problem-solving skills.
✨Tip Number 3
Network with professionals in the FMCG industry, particularly those involved in supply chain management. Attend relevant events or join online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 4
Demonstrate your understanding of continuous improvement methodologies. Be ready to discuss how you've implemented best practices or blueprints in past roles, as this aligns closely with the responsibilities of the Customer Supply Chain Lead position.
We think you need these skills to ace Customer Supply Chain Lead — Fast-Growing FMCG Business
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Sales, Customer Services, or Supply Chain within the FMCG sector. Emphasise your understanding of customer supply chain principles and any specific achievements that demonstrate your ability to drive efficiencies.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the key responsibilities of the role. Mention your experience with major UK grocery retailers and your proven track record in stakeholder management. This is your chance to showcase your personality and passion for the role.
Highlight Continuous Improvement Initiatives: When detailing your past roles, focus on specific continuous improvement initiatives you have led. Use metrics to illustrate the impact of your efforts, such as improvements in service levels or reductions in waste, to demonstrate your results-driven mindset.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a role that requires strong communication skills.
How to prepare for a job interview at Mackenzie Jones
✨Know Your Supply Chain Basics
Make sure you have a solid understanding of supply chain principles, especially in the FMCG sector. Be prepared to discuss how you've driven operational excellence and maintained high service levels in your previous roles.
✨Showcase Your Stakeholder Management Skills
This role requires strong relationship-building abilities. Think of examples where you've successfully influenced stakeholders or collaborated with teams to achieve common goals. Highlight your communication skills and how they helped in past projects.
✨Prepare for Data-Driven Questions
Expect questions that assess your analytical problem-solving skills. Be ready to discuss how you've used data to drive efficiencies or improve processes. Bring specific examples of how you've interpreted data to make informed decisions.
✨Demonstrate Continuous Improvement Mindset
The company values continuous improvement, so be prepared to talk about initiatives you've led or participated in. Share how these initiatives have positively impacted productivity and efficiency in your previous roles.
