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- Tasks: Lead customer supply chain teams and drive operational excellence in a fast-paced FMCG environment.
- Company: Join a high-growth FMCG company focused on innovation and strong retail partnerships.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, healthcare, and generous holiday allowances.
- Why this job: Be part of a dynamic team that values diversity and continuous improvement in supply chain processes.
- Qualifications: 7+ years in Sales or Supply Chain within FMCG, with strong stakeholder management skills.
- Other info: Embrace an inclusive culture where everyone can be their authentic self.
The predicted salary is between 46200 - 57800 £ per year.
An established high growth FMCG company is seeking an experienced Customer Supply Chain Lead to drive supply chain excellence and strengthen relationships with key retail partners. This is a critical role that bridges supply chain and sales functions, ensuring seamless operations, high service levels, and continuous process improvements.
Key Responsibilities:
- Act as the main point of contact for customer supply chain teams, leading key review meetings and building strong partnerships.
- Drive operational supply chain excellence, ensuring OTIF (On Time In Full) service levels and adherence to perfect order principles.
- Develop and implement best practices, blueprints, and playbooks to enhance customer collaboration.
- Manage the 0-13 week planning horizon, ensuring accurate forecasts, optimal stock availability, and efficient inventory analysis.
- Collaborate with internal and external stakeholders to reduce waste, optimise costs, and drive efficiencies.
- Lead continuous improvement initiatives to strengthen processes and productivity.
Key Requirements:
- 7+ years of experience in Sales, Customer Services, or Supply Chain within the FMCG sector.
- Strong understanding of customer supply chain principles, ideally with experience working with major UK grocery retailers.
- Proven experience in stakeholder management, with the ability to influence and build lasting relationships.
- Results-driven mindset, with a track record of driving efficiencies and achieving performance targets.
- Analytical problem-solving skills, with the ability to interpret data and implement improvements.
- Proficiency in customer ordering systems, ERP software, and MS Office.
People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that allows everyone to be their authentic self.
While we would love to reply to all applicants, due to high application volumes, if you do not hear back within 14 days, unfortunately, the role won’t be progressing. The position may be in the process of closing, so it could be a matter of timing. But no worries! There will be more opportunities. Follow us at Mackenzie Jones Recruitment to stay updated on new openings.
Contact Detail:
Mackenzie Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Lead -- Fast-Growing FMCG Business
✨Tip Number 1
Familiarise yourself with the key retail partners in the UK grocery sector. Understanding their supply chain processes and challenges will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with professionals in the FMCG industry, especially those who have experience in customer supply chain roles. Attend industry events or join relevant online forums to build connections that could provide insights or even referrals for the position.
✨Tip Number 3
Brush up on your analytical skills and be prepared to discuss how you've used data to drive efficiencies in previous roles. Having specific examples ready will showcase your problem-solving abilities and results-driven mindset.
✨Tip Number 4
Research the company’s current supply chain practices and any recent news about their operations. This knowledge will not only help you tailor your discussions but also demonstrate your genuine interest in the role and the company.
We think you need these skills to ace Customer Supply Chain Lead -- Fast-Growing FMCG Business
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Sales, Customer Services, or Supply Chain within the FMCG sector. Emphasise your understanding of customer supply chain principles and any specific achievements that demonstrate your results-driven mindset.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Discuss your experience with stakeholder management and how you've built lasting relationships in previous roles. Be sure to mention your analytical problem-solving skills and any relevant software proficiency.
Showcase Continuous Improvement Initiatives: In your application, provide examples of continuous improvement initiatives you have led. Highlight how these initiatives strengthened processes and productivity, as this is a critical aspect of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects attention to detail, which is essential for a role that requires managing operational excellence.
How to prepare for a job interview at Mackenzie Jones
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Supply Chain Lead. Familiarise yourself with key terms like OTIF and perfect order principles, as these will likely come up during the interview.
✨Showcase Your Experience
Prepare to discuss your 7+ years of experience in Sales, Customer Services, or Supply Chain within the FMCG sector. Highlight specific examples where you've driven efficiencies or improved processes, especially in relation to major UK grocery retailers.
✨Demonstrate Stakeholder Management Skills
Be ready to provide examples of how you've successfully managed relationships with stakeholders. Discuss your approach to influencing others and building lasting partnerships, as this is crucial for the role.
✨Prepare for Analytical Questions
Expect questions that assess your analytical problem-solving skills. Be prepared to interpret data and discuss how you've used it to implement improvements in previous roles, particularly in inventory analysis and forecasting.
