Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer orders, resolve issues, and ensure top-notch service delivery.
- Company: Join a leading global FMCG company known for its fast-paced and collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, healthcare, and generous holiday.
- Why this job: Be part of a dynamic team that values performance and cross-functional collaboration.
- Qualifications: Experience in customer service or order processing, with strong communication skills required.
- Other info: Limited weekend and bank holiday cover needed on a rota basis.
The predicted salary is between 35000 - 45000 £ per year.
Customer Service Specialist ***Global FMCG Category Leader***
Location: Slough – Hybrid working (3 days per week in the office)
Salary: £35,000 to £45,000 per annum dependant on experience + Bonus, Pension, Healthcare, Holiday & More
Join a fast-paced, global FMCG organisation as a Customer Service Specialist, where you\’ll play a pivotal role in delivering exceptional service to B2B customers across grocery, ecommerce, convenience, and wholesale sectors. You’ll act as the first point of contact for clients, ensuring seamless order processing, issue resolution, and top-tier service delivery. This is a fantastic opportunity for someone who thrives in a collaborative, high-performance environment and enjoys working cross-functionally with internal teams and external partners.
Key Responsibilities:
- Manage end-to-end order processing and resolve customer delivery issues.
- Liaise with logistics operators to ensure timely, efficient deliveries.
- Communicate stock availability and delivery updates to customers.
- Handle enquiries, complaints, and returns in line with defined service levels.
- Collaborate with National Account Managers, Demand Planners, and 3rd party logistics providers.
- Support customer performance reviews and improvement initiatives.
- Maintain and update customer account data and service records.
- Ensure KPI targets (98.5% service level) are consistently met or exceeded.
Requirements:
- Previous experience in a customer service or order processing role (B2B preferred).
- Experience in handling logistics and 3PL coordination.
- Familiarity with SAP and strong proficiency in Excel and Outlook.
- Experience working with EDI systems would be highly beneficial.
- Exposure to retail and eCommerce customer channels is also advantageous.
- Exceptional communication skills – both written and verbal.
- Strong attention to detail and a proactive problem-solver.
- Ability to work under pressure and juggle competing priorities.
Additional Info:
Please note: Limited weekend and bank holiday cover will be required on a rota basis.
What Happens Next?
Apply now!
Stage 1: A Teams interview with the Line Manager, focused on your technical competencies and skillset.
Stage 2: An in-person meeting with the Line Manager and Customer Operations Team.
Customer Service Specialist ***Global FMCG Category Leader*** employer: Mackenzie Jones
Contact Detail:
Mackenzie Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist ***Global FMCG Category Leader***
✨Tip Number 1
Familiarise yourself with the FMCG industry and the specific challenges it faces. Understanding the nuances of B2B customer service in this sector will help you stand out during interviews.
✨Tip Number 2
Brush up on your knowledge of logistics and 3PL coordination, as these are crucial for the role. Being able to discuss real-world examples of how you've managed delivery issues or improved processes will impress your interviewers.
✨Tip Number 3
Prepare to demonstrate your proficiency in SAP and Excel during the interview. Consider bringing examples of reports or data analyses you've done in the past that showcase your skills.
✨Tip Number 4
Practice your communication skills, especially in handling complaints and enquiries. Role-playing common customer scenarios can help you articulate your problem-solving approach effectively.
We think you need these skills to ace Customer Service Specialist ***Global FMCG Category Leader***
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order processing, especially in a B2B context. Emphasise any familiarity with logistics, SAP, and EDI systems, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your exceptional communication skills and problem-solving abilities. Mention specific examples of how you've successfully managed customer enquiries or resolved issues in previous roles.
Highlight Key Skills: In your application, clearly outline your proficiency in Excel and Outlook, as well as your attention to detail. These skills are crucial for meeting the KPI targets mentioned in the job description.
Prepare for Interviews: Anticipate questions related to your experience with logistics coordination and handling customer complaints. Be ready to discuss how you can contribute to maintaining high service levels and improving customer satisfaction.
How to prepare for a job interview at Mackenzie Jones
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially in B2B environments. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Your Technical Skills
Familiarity with SAP and proficiency in Excel are crucial for this role. Be ready to talk about your experience with these tools and how you've used them to enhance order processing or logistics coordination.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you had to manage competing priorities or resolve delivery issues, and explain your thought process and actions.
✨Emphasise Team Collaboration
This role requires working closely with various teams. Share examples of how you've effectively collaborated with others, such as National Account Managers or logistics providers, to achieve common goals.
