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For Companies At a Glance
- Tasks: Manage key customer relationships and drive growth strategies for a leading ice cream brand.
- Company: Join the world's largest ice cream company with over 30 beloved brands and a century of expertise.
- Benefits: Enjoy a competitive salary, car allowance, bonus, and 25 days annual leave plus bank holidays.
- Why this job: Be part of a mission to spread happiness through innovative products while driving real business impact.
- Qualifications: Experience in customer management, strong commercial acumen, and ability to handle P&L responsibilities.
- Other info: Hybrid work model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Customer Account Manager – Rapid Delivery
FMCG – Food
📍 Hybrid ( Kingston/Blackfriars )
Competitive salary depending on experience plus car allowance & bonus
The opportunity
Mackenzie Jones is thrilled to partner with a leading FMCG ice cream business renowned for its portfolio of over 30 brands, including three that each generate over €1 billion in revenue, operating across more than 60 countries.
As the world\’s largest ice cream company, they boast over a century of expertise in crafting innovative and beloved products. Their mission is to spread happiness through indulgent yet responsibly produced and marketed ranges. With a clear and well-defined growth strategy, focused on where to compete and how to win, the business continues to drive value creation and success.
They are now seeking a Customer Account Manager to support the acceleration of their Rapid Delivery business. The Customer Account Manager will support the controller with the day-to-day relationship with key customers; building, developing and executing JBP plans which deliver USG, Share and Profitability growth, as well as the long-term Rapid Delivery strategy to accelerate their growth plans.
What will my key accountabilities be ?
- To build strong and sustainable customer relationships with your designated Rapid Delivery customers.
- P&L responsibility for your customers, including the delivery of internal metrics ( vol, turnover, gross profit ) and all direct investment
- Build & execute winning joint business plans
- Designing and executing a multi-year Rapid Delivery strategy to accelerate growth
- Manage in-month performance vs forecast & effectively manage accruals, pricing, range changes & S&OP.
- Provide clear, timely and actionable business reviews, inputs and update to all relevant functions
Who will I be working with?
External:Customer & their teams including the buying teams, supply chain & marketing
Internal: Wide range of stakeholders across marketing, brand, demand & supply chain and category contacts
A great candidate will have:
- Customer management experience – ideally from a previous or current high impact CAE/CAM role
- Strong commercial acumen & commercial creativity with previous E2E experience managing a P&L
- Exceptional customer partnering skills
- Internal reporting accuracy
- Ability to manage a wide range of stakeholders – internally & externally
- Holistic selling experience with demonstrable skill in using category, shopper and customer data to build compelling selling stories
In return for everything you can bring, the business can offer you :
- Competitive Salary (based on skills and experience )
- Car allowance of £6k per annum
- Bonus – up to 15%
- Pension Scheme
- Benefits Envelope
- 25 days annual leave plus bank hols
The Process? 🚦
Apply today with your most up-to-date CV to Rachael.Walsh@MackenzieJones.co.uk that will be reviewed by our MKJ Recruitment team.
First Stage: Interview on Teams with the hiring manager & colleague
Second Stage: In person interview at their offices in Kingston, which will include a commercial finance task
🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. 🤝
We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us at Mackenzie Jones Recruitment so you don’t miss them.
Customer Account Manager employer: Mackenzie Jones
Contact Detail:
Mackenzie Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarize yourself with the FMCG landscape, especially in the ice cream sector. Understanding market trends and consumer preferences will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Prepare to discuss your experience with P&L management in detail. Be ready to share specific examples of how you've driven profitability and growth in previous roles.
✨Tip Number 3
Highlight your customer relationship management skills. Think of instances where you've successfully built and maintained strong partnerships with key clients, as this is crucial for the role.
✨Tip Number 4
Research the company's brands and their unique selling propositions. Being knowledgeable about their portfolio will demonstrate your genuine interest and help you stand out during the interview process.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer management and P&L responsibility. Use specific examples that demonstrate your commercial acumen and ability to build strong customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the FMCG sector, particularly in rapid delivery. Mention how your skills align with the key accountabilities listed in the job description.
Highlight Stakeholder Management Skills: In your application, emphasize your experience managing a wide range of stakeholders. Provide examples of how you've successfully collaborated with internal and external teams to achieve business goals.
Prepare for Interviews: Research the company and its brands thoroughly. Be ready to discuss how you would approach building joint business plans and executing a multi-year strategy for growth during the interview process.
How to prepare for a job interview at Mackenzie Jones
✨Understand the Business
Familiarize yourself with the company's portfolio and their growth strategy. Knowing about their key brands and market presence will help you align your answers with their goals during the interview.
✨Showcase Your Customer Management Skills
Prepare examples from your past experiences that demonstrate your ability to build strong customer relationships and manage P&L responsibilities. Highlight specific instances where you successfully executed joint business plans.
✨Demonstrate Commercial Acumen
Be ready to discuss how you've used commercial creativity in previous roles. Think of ways you've leveraged data to create compelling selling stories, as this is crucial for the role.
✨Prepare for Stakeholder Management
Since you'll be working with various internal and external stakeholders, prepare to discuss how you've effectively managed relationships across different teams. Share strategies you've used to ensure clear communication and collaboration.
