At a Glance
- Tasks: Provide 1st & 2nd line IT support to staff across two schools.
- Company: Join a supportive team in the education sector, making a difference.
- Benefits: Enjoy 25 days holiday, free lunches, and career progression opportunities.
- Other info: Onsite role during term time with some remote flexibility during holidays.
- Why this job: Be part of a dynamic environment with flexible working hours and impactful work.
- Qualifications: 3-4 years of IT support experience and knowledge of Microsoft 365.
The predicted salary is between 36000 - 44000 £ per year.
IT Support Engineer - 1st & 2nd Line Support - £36k + Benefits Package.
Location: Onsite Monday to Friday during term time - role is shared between 2 Schools - will be onsite x4 Days in Clapham, London & x1 Day in Belgravia, London.
Onsite - Monday to Friday during Term Time / School Holiday Periods - reduced working hours & flexibility to work from home.
*Education Sector experience preferred.
*Must be Eligible to work in the UK.
Seeking to secure a 1st & 2nd Line IT Support Engineer to support up to 800 members of staff.
The role will work alongside a hands-on IT Manager. An external MSP will manage 3rd Line Networking Tickets.
Technical Skills Required
- 1st & 2nd Line IT Support Engineer - 3 to 4 years’ experience.
- Microsoft 365 Admin, Share Point & MS Teams.
- MDM - Intune or similar.
- Windows Server - knowledge of AD, DNS, DHCP.
- Basic Networking - Troubleshooting - Wireless Access Points, LAN/WAN, TCP/IP, DNS, VLAN, VPN.
- Support of End User Devices - Windows, Laptop, Desktop, i Pads & Tablets.
- Security - Firewall, AV, Web Filters & Security Policies.
- VOIP Comms or Telephony support.
- Good organizational skills & a proactive approach.
Working Hours
Onsite Role - Term Time Hours - 8.00am - 5.00pm - some flexibility on start time.
During School Holiday Periods - 8:30am - 4:00pm - flexibility to work from home.
Benefits Package
25 days holiday + 8 Bank Holidays / Free Lunches / Free Car Parking / Pension / Training & Career Progression Opportunities / Yearly Salary Review.
Keywords: 2nd Line IT Support Engineer, IT Support Engineer, IT Support, 2nd Line IT Engineer, MS 365, Office 365 & Windows 11, Windows 10, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Switches, Google Workspace, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, IPsec, Firewall, Cisco Meraki, Ubiquity, 2nd Line Support Engineer, IT Support, IT Engineer, IT Support, London, Permanent.
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IT Support Engineer - 1st & 2nd Line Support in City of Westminster employer: Mackenzie Jones
Mackenzie Jones is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the health supplements sector. With a focus on employee growth, the company provides ample opportunities for professional development and a hybrid working model that promotes work-life balance, making it an attractive choice for those looking to make a meaningful impact in international marketing.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - 1st & 2nd Line Support in City of Westminster
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mackenzie Jones values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mackenzie Jones might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mackenzie Jones!
✨Direct Apply to Mackenzie Jones
Let's not forget to apply directly through the Mackenzie Jones website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer - 1st & 2nd Line Support in City of Westminster
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mackenzie Jones.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mackenzie Jones. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mackenzie Jones
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
