At a Glance
- Tasks: Provide top-notch 3rd Line IT support for a dynamic user base.
- Company: Join a leading manufacturing business known for innovation and teamwork.
- Benefits: Enjoy hybrid working, a car allowance, bonuses, and a comprehensive benefits package.
- Other info: Must be eligible to work in the UK; based in Barnsley, South Yorkshire.
- Why this job: Be part of a collaborative team tackling exciting IT challenges with real impact.
- Qualifications: Strong 3rd Line IT Support experience and excellent troubleshooting skills required.
The predicted salary is between 36000 - 60000 € per year.
Permanent position with a salary of £50k - £55K + £5,460 Car Allowance + 5% Bonus + Benefits Package. Hybrid Working - 4 Days a Week Onsite - Barnsley, South Yorkshire. Must be eligible to work in the UK.
Leading dynamic manufacturing business requires an experienced 3rd Line IT Support Engineer. The role will suit a 3rd Line IT Support professional with broad experience covering End User Compute and the ability to troubleshoot Networking Incidents. This is a Business As Usual (BAU) - 3rd Line IT Support role.
Role: Provide 3rd Line IT Support for an end user base of approximately 2,500 UK Wide, with x400 onsite end users. The role sits within a 3rd Line IT Support team of x6 Engineers. Main bulk of the role will focus on supporting End User Compute, mainly 3rd Line Remote Desktop Support, with some onsite IT Support for x400 onsite end users. Responsibilities include managing and resolving 3rd Line Incidents and troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. Aligning to the ITIL Framework - SLAs, Incident Management, and Raising IT Change Requests.
Skills Experience Required:
- Strong 3rd Line IT Support experience.
- Incident & Request Management experience.
- 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance.
- Detailed understanding of core IT Infrastructure products at 3rd Line IT Support level.
- SD WAN - ability to troubleshoot.
- Networking Troubleshooting - Aruba or Cisco - troubleshoot Network Switching & Routing.
- Firewalls - ideally Fortinet or similar support experience.
- IOT & Operational Technology - understanding how these can exist alongside IT.
- Microsoft Office 365 - Administration.
- Active Directory & Azure Active Directory - Hybrid Administration.
- MCM, Print Services, Entra, InTune & AutoPilot - other similar Microsoft tools.
- IDP - Identity Provider Platform - Okta or similar technology experience.
- Escalating issues to IT Third Parties - managing the process professionally and timely.
- Understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc.
- Collaborative Approach to Teamwork.
- Excellent Communication Skills.
Desirable Experience: Cloud - AWS or Azure experience. Citrix Support.
Benefits Package: Bonus + Company Car Allowance + Company Pension + Employee Assistance Programme (EAP) and Occupational Health Support + Holiday Purchase Scheme + Employee Discount Platform.
3rd Line IT Support Engineer in Sheffield employer: Mackenzie Jones
Join a leading dynamic manufacturing business in Barnsley, South Yorkshire, where you will thrive in a collaborative and supportive work culture. With a strong focus on employee growth, we offer comprehensive benefits including a competitive salary, car allowance, and opportunities for professional development within a dedicated 3rd Line IT Support team. Experience the advantage of hybrid working while contributing to meaningful projects that impact our extensive end user base.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line IT Support Engineer in Sheffield
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Aruba, Cisco, and SD-WAN. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight your experience with ITIL practices, especially in Incident Management and Change Requests. Be prepared to share examples of how you've successfully managed incidents in previous roles, as this aligns closely with the responsibilities of the position.
✨Tip Number 3
Showcase your collaborative approach to teamwork. Since the role involves working within a team of 3rd Line IT Support Engineers, emphasising your ability to work well with others and communicate effectively can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with cloud technologies like AWS or Azure, as well as your familiarity with Microsoft tools such as Office 365 and Active Directory. This knowledge is crucial for the role and will demonstrate your versatility as a candidate.
We think you need these skills to ace 3rd Line IT Support Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 3rd Line IT Support experience, especially in areas like Networking Troubleshooting, Microsoft Office 365 Administration, and ITIL practices. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses the requirements of the role. Mention your experience with troubleshooting Networking Incidents and your collaborative approach to teamwork. Show enthusiasm for the position and the company.
Showcase Relevant Skills:In your application, emphasise your skills in Incident Management, End User Compute, and any experience with tools like Azure Active Directory or Fortinet. Be specific about your achievements in these areas to demonstrate your capability.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support role.
How to prepare for a job interview at Mackenzie Jones
✨Showcase Your Technical Skills
Make sure to highlight your experience with 3rd Line IT Support, especially in troubleshooting Networking incidents. Be prepared to discuss specific technologies like Aruba, Cisco, and SD-WAN, as well as your familiarity with Microsoft Office 365 and Active Directory.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've managed and resolved complex incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your ability to handle escalated issues effectively.
✨Understand ITIL Framework
Since the role aligns with ITIL practices, brush up on your knowledge of Incident Management and Change Requests. Be ready to explain how you have applied ITIL principles in your previous roles to improve service delivery.
✨Emphasise Team Collaboration
This position requires a collaborative approach, so be prepared to discuss how you work within a team. Share experiences where you successfully collaborated with colleagues or third parties to resolve issues, highlighting your communication skills.
