IT Support Engineer - 2nd Line Support - £36k + Benefits Package.
Location: Onsite Monday to Friday during term time - role is shared between 2 Schools - will be onsite x4 Days in Clapham, London & x1 Day in Belgravia, London.
Onsite - Monday to Friday during Term Time / School Holiday Periods - reduced working hours & flexibility to work from home.
Education Sector experience preferred.
Must be Eligible to work in the UK.
Seeking to secure a 1st & 2nd Line IT Support Engineer to support up to 800 members of staff. The role will work alongside a hands-on IT Manager. An external MSP will manage 3rd Line Networking Tickets.
Technical Skills Required:
- 1st & 2nd Line IT Support Engineer - 3 to 4 years' experience.
- Microsoft 365 Admin, SharePoint & MS Teams.
- MDM - Intune or similar.
- Google Workspace - desirable experience.
- Windows Server - knowledge of AD, DNS, DHCP.
- Basic Networking - Troubleshooting - Wireless Access Points, LAN/WAN, TCP/IP, DNS, VLAN, VPN.
- Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets.
- Hardware & Software support - Installation, configuration & deployment.
- Media Audio/Visual devices - Smart Boards, Projectors & Interactive Displays etc.
- Security - Firewall, AV, Web Filters & Security Policies.
- VOIP Comms or Telephony support.
- Excellent communication skills.
- Good organizational skills & a proactive approach.
Working Hours:
Onsite Role - Term Time Hours - 8.00am - 5.00pm - some flexibility on start time. During School Holiday Periods - 8:30am - 4:00pm - flexibility to work from home.
Benefits Package:
25 days holiday + 8 Bank Holidays / Free Lunches / Free Car Parking / Pension / Training & Career Progression Opportunities / Yearly Salary Review.T6/MN/(phone number removed).
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IT Support Engineer - 2nd Line Support in London employer: Mackenzie Jones IT
Mackenzie Jones IT is an excellent employer, offering a dynamic work environment in Slough that fosters collaboration and innovation. With a hybrid work model, employees enjoy the flexibility of remote work while benefiting from a supportive culture that prioritises professional growth and development. The competitive salary package, including a 10% bonus, along with comprehensive benefits, makes this an attractive opportunity for those looking to advance their careers in SAP and EDI.
