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For Companies At a Glance
- Tasks: Lead the technical function and ensure high service standards in a growing coffee business.
- Company: Fast-growing premium coffee supplier with a focus on quality and sustainability.
- Benefits: Competitive salary, hybrid working, free coffee, gym membership, and generous parental leave.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Shape the future of a thriving business while enjoying a hands-on leadership role.
- Qualifications: Experience in leading technical teams and strong organisational skills required.
The predicted salary is between 45000 - 47500 £ per year.
Ignite are proud to be partnering with a fast‑growing, premium coffee business supplying some of the best cafés, restaurants and hospitality venues across the UK and internationally. Known for their quality, sustainability focus and hands‑on approach, they don't just supply coffee, they partner with their customers to deliver an exceptional end‑to‑end experience. From sourcing and roasting through to training, equipment and technical support, they're deeply embedded in their customers' success. Hospitality is at the heart of everything they do.
Location: East London, travel across the UK.
Base salary: £45‑47.5k plus call‑out bonus.
Role
This is a key hire to lead the technical function across a growing wholesale business. You'll take ownership of how installs, servicing and reactive maintenance are delivered, bringing structure, consistency and a high standard of service across the board. It's a hands‑on leadership role, managing a small team while staying close to the day‑to‑day operation. You'll play a big part in shaping how the function evolves, improving processes and setting things up to scale as the wholesale side continues to grow. You'll work closely with wholesale and tech, balancing service quality with commercial performance and supporting the wider growth of the business.
What you'll do
- Lead the day‑to‑day running of the technical function across wholesale
- Oversee installs, servicing schedules and reactive maintenance, ensuring high service standards
- Manage and develop a junior team member, building a strong and accountable team culture
- Bring structure to scheduling, prioritisation and ways of working
- Support and participate in a weekly call‑out rota (with additional compensation)
- Oversee technical operations within the roastery and workshop
- Work cross‑functionally with operations and commercial teams to support wholesale growth
What we're looking for
- Experience leading or supervising a field‑based technical or service team
- Strong organisational skills, able to bring structure and improve processes
- Hands‑on technical background, ideally with electrical experience or similar
- Comfortable balancing being on the tools with managing a team
- Personable and service‑led, able to build strong relationships internally and externally
- Full UK driving licence (travel required)
What's in it for you
- £45‑47.5k base plus call‑out bonus
- Hybrid working with a London base (East London)
- 9‑day fortnight post‑probation
- Free coffee and generous café discount
- Free gym membership and cycle to work scheme
- 6 weeks fully paid parental leave
- Flexible, adult working environment
Head Of Technical in London employer: Mackenzie Jones IT
Contact Detail:
Mackenzie Jones IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Technical in London
✨Tip Number 1
Network like a pro! Reach out to people in the coffee and hospitality industry, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you have a hands-on technical background, consider creating a portfolio or a project showcase. This can really help you stand out during interviews by demonstrating your expertise and problem-solving abilities.
✨Tip Number 3
Prepare for the interview by researching the company’s values and their approach to customer service. Be ready to discuss how you can contribute to their mission of delivering an exceptional end-to-end experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head Of Technical in London
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Mention any relevant experience or knowledge you have about the coffee industry, as it shows us you're genuinely interested in what we do.
Highlight Your Leadership Skills: Since this role is all about leading a team, make sure to showcase your leadership experience. Share specific examples of how you've managed teams or improved processes in previous roles, so we can see how you'd fit into our hands-on approach.
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points where possible to highlight your key skills and experiences, making it easy for us to see why you're the right fit.
Apply Through Our Website: Don't forget to submit your application through our website! It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy to do!
How to prepare for a job interview at Mackenzie Jones IT
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge, especially around installs and servicing. Be ready to discuss your hands-on experience and how it relates to the role. They’ll want to see that you can balance being on the tools with managing a team.
✨Showcase Your Leadership Skills
Prepare examples of how you've led or supervised a technical team in the past. Highlight your ability to build a strong team culture and improve processes. They’re looking for someone who can bring structure and consistency, so be ready to share your strategies.
✨Understand Their Business
Do your homework on the coffee business and their focus on quality and sustainability. Be prepared to discuss how you can contribute to their mission of delivering an exceptional end-to-end experience for customers. This shows you’re genuinely interested in the role.
✨Be Personable and Service-Led
Since this role is about building relationships, practice how you’ll communicate your personable approach. Think of examples where you’ve successfully built rapport with clients or team members. They want someone who can connect with both internal teams and external partners.