IT Support Engineer - 2nd Line Support - £36k + Benefits Package. Location: Onsite Monday to Friday during term time - role is shared between 2 Schools - will be onsite x4 Days in Clapham, London & x1 Day in Belgravia, London. Onsite - Monday to Friday during Term Time / School Holiday Periods - reduced working hours & flexibility to work from home. *Education Sector experience preferred. *Must be Eligible to work in the UK. Seeking to secure a 1st & 2nd Line IT Support Engineer to support up to 800 members of staff. The role will work alongside a hands-on IT Manager. An external MSP will manage 3rd Line Networking Tickets. Technical Skills Required: 1st & 2nd Line IT Support Engineer - 3 to 4 years' experience. Microsoft 365 Admin, SharePoint & MS Teams. MDM - Intune or similar. Google Workspace - desirable experience. Windows Server - knowledge of AD, DNS, DHCP. Basic Networking - Troubleshooting - Wireless Access Points, LAN/WAN, TCP/IP, DNS, VLAN, VPN. Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets. Hardware & Software support - Installation, configuration & deployment. Media Audio/Visual devices - Smart Boards, Projectors & Interactive Displays etc. Security - Firewall, AV, Web Filters & Security Policies. VOIP Comms or Telephony support. Excellent communication skills. Good organizational skills & a proactive approach. Working Hours: Onsite Role - Term Time Hours - 8.00am - 5.00pm - some flexibility on start time. During School Holiday Periods - 8:30am - 4:00pm - flexibility to work from home. Benefits Package: 25 days holiday + 8 Bank Holidays / Free Lunches / Free Car Parking / Pension / Training & Career Progression Opportunities / Yearly Salary Review. Keywords: 2nd Line IT Support Engineer, IT Support Engineer, IT Support, 2nd Line IT Engineer, MS 365, Office 365 & Windows 11, Windows 10, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Switches, Google Workspace, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, IPsec, Firewall, Cisco Meraki, Ubiquity, 2nd Line Support Engineer, IT Support, IT Engineer, IT Support, London, Permanent. T6/MN/(phone number removed)
IT Support Engineer - 2nd Line Support employer: Mackenzie Jones IT
Mackenzie Jones IT is an excellent employer, offering a dynamic work environment in Slough that fosters collaboration and innovation. With a hybrid work model, employees enjoy the flexibility of remote work while benefiting from a supportive culture that prioritises professional growth and development. The competitive salary package, including a 10% bonus, along with comprehensive benefits, makes this an attractive opportunity for those looking to advance their careers in SAP and EDI.
