At a Glance
- Tasks: Support IT systems for 850 pupils and 100 staff across two schools.
- Company: Join a dynamic educational environment in London with a focus on technology.
- Benefits: Enjoy a competitive salary, 25 days holiday, free lunches, and career progression.
- Other info: Flexible working hours during school holidays and travel expenses covered.
- Why this job: Make a real difference in education while developing your IT skills.
- Qualifications: Experience in 2nd Line IT Support and knowledge of Microsoft 365 and Google Workspace.
The predicted salary is between 40000 - 40000 £ per year.
IT Support Engineer - 2nd Line - Permanent.
£40k + Benefits Package.
Location: Onsite Monday to Friday during term time - role is shared between 2 Schools - 3 days in Blackheath, London / 2 days in Hampstead, London (expenses covered for travel to Hampstead).
Flexibility to work from home, or reduced hours during the School holiday periods.
Must be eligible to work in the UK.
You'll be supporting approximately 850 pupils and over 100 staff across two well-established independent schools using a mix of Microsoft 365, Google Workspace, Windows, Mac Books & i Pads.
Technical Skills - Experience Required
2nd Line IT Support Engineer / System Administrator.
Education sector experience is advantageous.
Microsoft 365 Administration.
Google Workspace Administration.
MDM - Intune - i Pad & mac OS MDM solutions.
Entra ID.
Windows 11/10 Administration & Support.
Support of End User Devices - Windows PCs, Laptops, Desktops, i Pads & Tablets.
Hardware & Software support - installation, configuration & deployment.
Basic Networking Knowledge - TCP/IP, DNS, VLAN, VPN, SSL & IPSec.
Wireless Access Points - Exposure to Cisco & Ubiquiti wireless infrastructure is advantageous. More complex networking issues can be escalated to the external MSP.
Desirable experience - Audio/Visual devices - i. e., Projectors & Interactive Displays etc.
Desirable experience - Security - Firewall, AV, Web Filters & Security Policies.
Desirable experience - Vo IP Comms & other Telephony support.
Excellent communication skills.
Good organisational skills, combined with a proactive approach.
Working Hours
This is an onsite role.
During Term Time, working hours are 8:30am-4:30pm.
During School Holidays, working hours are 9:00am-4:30pm, with flexibility to work from home where appropriate.
Benefits Package
Annual Salary Review / 25 days holiday + 8 Bank Holidays / Flexibility During School Closures / Pension / Free Lunches / Training & Career Progression Opportunities.
Keywords: 2nd Line IT Support Engineer, IT Support, 2nd Line IT Engineer, 2nd Line IT Support, Office 365, Entra ID, Google Workspace, Google Classroom, MDM, mac OS, Intune, Windows 11, Windows 10, Cisco, Ubiquiti, Wi-Fi, Wireless Access Points, LAN/WAN, TCP/IP, DNS, VLAN, VPN, SSL, IPsec, Firewall, 2nd Line Support Engineer, IT Engineer, South East London, North West London, London, Permanent.
T6/MN/(phone number removed)
