At a Glance
- Tasks: Provide 2nd line IT support for over 850 pupils and 100 staff across two schools.
- Company: Join a dynamic team in well-established independent schools in London.
- Benefits: Enjoy a competitive salary, 25 days holiday, free lunches, and career progression.
- Other info: Flexible working during holidays and travel expenses covered.
- Why this job: Make a real difference in education while developing your IT skills.
- Qualifications: Experience with Microsoft 365, Google Workspace, and strong communication skills required.
The predicted salary is between 40000 - 40000 £ per year.
Requirements
- We are looking for a 2nd Line IT Support Engineer / System Administrator with experience supporting end user devices and administering Microsoft 365 and Google Workspace.
- Experience with MDM solutions, including Intune and i Pad/mac OS device management, is required.
- Experience with Entra ID and Windows 11/10 administration and support is required.
- Strong hardware and software support experience, including installation, configuration and deployment, is required.
- Basic networking knowledge is required, including TCP/IP, DNS, VLAN, VPN, SSL and IPSec.
- Exposure to Cisco or Ubiquiti wireless infrastructure is advantageous.
- Experience in the education sector is advantageous.
- Experience with audio/visual devices, firewall, antivirus, web filters, security policies and Vo IP/telephony support is desirable.
- Excellent communication skills are required.
- Strong organisational skills and a proactive approach are required.
- You must be eligible to work in the UK.
Responsibilities
- We will support approximately 850 pupils and over 100 staff across two independent schools.
- We will provide 2nd line IT support across a mixed environment of Microsoft 365, Google Workspace, Windows, Mac Books and i Pads.
- We will administer Microsoft 365, Google Workspace, Entra ID and MDM platforms.
- We will support Windows PCs, laptops, desktops, i Pads and tablets.
- We will install, configure and deploy hardware and software.
- We will handle basic networking support and elevate more complex networking issues to the external MSP.
- We will support wireless access points and assist with related infrastructure where needed.
- We may also support audio/visual equipment, security tools and telephony systems as required.
- Technologies
- Cisco
- Firewall
- Hardware
- Support
- mac OS
- Microsoft 365
- Security
- TCP/IP
- VPN
- Web
- Windows
- Office 365
- LAN
- More
We are offering a permanent IT Support Engineer - 2nd Line role with a salary of £40k plus a benefits package.
The role is onsite Monday to Friday during term time and is shared between two well-established independent schools, with three days in Blackheath, London and two days in Hampstead, London; travel expenses to Hampstead are covered.
During school holidays, there is flexibility to work from home or reduced hours where appropriate.
We offer annual salary reviews, 25 days holiday plus 8 bank holidays, flexibility during school closures, pension, free lunches, and training and career progression opportunities.
Working hours are 8:30am to 4:30pm during term time and 9:00am to 4:30pm during school holidays.
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