At a Glance
- Tasks: Lead IT services and support for a dynamic education organisation across multiple sites.
- Company: Join a leading education organisation focused on technology and service improvement.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Flexible working with occasional travel and excellent career development opportunities.
- Why this job: Make a real impact by standardising IT services and enhancing the learning experience.
- Qualifications: Proven IT management experience with strong technical skills in Microsoft environments.
The predicted salary is between 51750 - 63250 £ per year.
Leading education organisation is seeking an experienced IT Manager, ideally with experience of consolidating IT Services across multiple sites, standardising Technology Platforms & establishing consistent IT Support & MSP provision. The role combines hands-on IT Management with team leadership, Technology Strategy & Service Improvement across x3 London sites.
A key focus will be bringing predominantly Microsoft environments into a Shared IT Operating Model, aligning platforms, consolidating MSP provision and developing consistent service standards.
This opportunity would suit an IT Manager with proven management experience who can lead day-to-day operations while overseeing IT Standardisation, Supplier Selection & Service Improvement.
ROLE:
- IT Service Delivery: Lead IT Services, Infrastructure & Support, ensuring reliable delivery to Staff & Pupils - 400 Staff & 2,000 Pupils
- IT Consolidation & Strategy: Develop the IT Roadmap, standardise platforms & processes, and deliver projects from business case through to implementation.
- MSP Selection & Management: Lead RFI/RFP exercises, evaluate suppliers and oversee the transition to a shared MSP with clear service standards.
- Service Delivery: Lead reliable IT Support for staff & pupils, improve escalation processes and help establish a shared service desk.
- Team Leadership: Manage and develop IT Engineers across locations, setting priorities, workloads and objectives.
- Technical Ownership: Oversee Networks, Servers, Windows/macOS devices, Microsoft 365, Intune/MDM, Identity Platforms & Classroom AV.
- Security & Governance: Maintain IT security, data protection and GDPR compliance.
- Commercial & Stakeholder Management: Manage IT Budgets, Suppliers & Contracts, working closely with Senior Education Leaders.
- Hands-on Support: Remain actively involved in troubleshooting and technical delivery alongside the IT team and MSP.
SKILLS / EXPERIENCE REQUIRED:
- Proven IT Management experience, including leadership and development of IT staff.
- Education sector experience is desirable; applicants from other sectors with the required skills, knowledge and experience will also be considered.
- Strong hands-on Windows Desktop, Windows Server & macOS setup, deployment, support and troubleshooting.
- Strong Microsoft Intune & MDM experience across Laptops, Desktops & Tablets.
- Strong knowledge of Microsoft 365 & Entra ID / Active Directory.
- Network Administration covering switches, wireless access points, routers, TCP/IP, DNS, DHCP and VLANs.
- Network Security - high level experience - including firewalls, web filtering, VPNs & Security Policies.
- Managing IT Budgets, MSPs & external Suppliers.
- Experience supporting classroom AV, projectors & interactive screens.
- Knowledge of GDPR & IT-related legislation.
- Strong communication, planning, troubleshooting & stakeholder management skills.
- Ability to work independently, prioritise competing demands and identify improvements.
- Willingness to travel between sites and work flexibly across locations.
DESIRABLE EXPERIENCE:
- Consolidating IT Services across multiple sites into a Shared Operating Model.
- Standardising IT Platforms, Processes, Tools & Documentation.
- Leading RFI/RFP exercises - MSP evaluation, vendor selection & supplier transitions.
- Establishing or developing a Shared Service Desk.
- Education Sector experience, including Management Information Systems, Safeguarding & Parent Communication Systems.
- Google Workspace.
- Cyber Security Frameworks - CIS Controls or Cyber Essentials.
- VoIP & Telephony, Classroom Recording & Learning Management Systems.
- Ticket Desk Analysis & Workflows.
- ITIL or Project Management Certification.
Keywords: IT Manager, Senior IT Manager, Multi-site IT, IT Consolidation, IT Service Delivery, IT Infrastructure, Microsoft 365, Intune, MDM, Entra ID, Active Directory, Windows Server, macOS, Networking, Cyber Security, MSP Management, RFI, RFP, Vendor Selection, Service Desk, Education, London.
IT Manager employer: Mackenzie Jones IT
Mackenzie Jones IT is an excellent employer, offering a dynamic work environment in Slough that fosters collaboration and innovation. With a hybrid work model, employees enjoy the flexibility of remote work while benefiting from a supportive culture that prioritises professional growth and development. The competitive salary package, including a 10% bonus, along with comprehensive benefits, makes this an attractive opportunity for those looking to advance their careers in SAP and EDI.
StudySmarter Expert Advice🤫
We think this is how you could land IT Manager
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Create a personal project or case study relevant to the challenges Mackenzie Jones IT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace IT Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mackenzie Jones IT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mackenzie Jones IT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mackenzie Jones IT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
