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- Tasks: Lead IT support for 240 staff and 800 students, ensuring smooth tech operations.
- Company: Join a dynamic education sector team in Clapham, London, dedicated to tech excellence.
- Benefits: Enjoy 25 days holiday, flexible working, free lunches, and career progression opportunities.
- Why this job: Make a real impact in education while developing your IT skills in a supportive environment.
- Qualifications: Hands-on 2nd/3rd Line Support experience, ideally in the education sector; leadership skills a plus.
- Other info: Work onsite during term time with flexibility to work from home during school holidays.
£50K + Benefits Package. Permanent. Clapham, London. Onsite - Monday to Friday - Term Time / Flexibility to work from home during school holidays.
Education Sector experience preferred. Must be eligible to work in the UK.
The IT Manager must have hands-on 2nd / 3rd Line Support experience & ideally Education Sector experience. Additional IT Support is provided by an external MSP which provides 3rd Line Support. Role will support 240 staff & 800 students. Will consider a Senior IT Engineer with Education Sector experience.
Skills Experience Required:
- IT Manager / or / Senior IT Engineer - 3rd Line IT Engineer - Education Sector experience.
- 2nd Line / 3rd Line IT Support experience - hands-on.
- MS 365 Administration.
- Windows 11/10.
- Support of End User Devices - iPhone, iPads, Android & Tablets.
- MDM - Intune, or similar MDM tool.
- Apple, MAC - limited support required.
- Audio/Visual Devices - i.e., Projectors & Interactive Displays etc.
- Networks, Network Servers (DNS, DHCP, AD), Firewalls, Web Filter, VLANS, Switches & Router configuration - good knowledge & experience.
- Hardware & Software support - installation, configuration & deployment.
- Network Printers.
- Security - Firewall, AV, Web Filters & Security Policies.
- IP Telephony support.
- iSAMS - desirable experience.
- Leadership/mentoring - role will lead an IT Engineer - 1st/2nd Line Support.
- Excellent communication skills.
- Good organizational skills & proactive approach.
Working Hours: On-site - Term Time Hours - 8.00am - 5.00pm / During School Holidays - 8:00am - 4:30pm - some flexibility to work from home.
Benefits Package: 25 days holiday + 8 Bank Holidays / Flexibility during school closure time / Pension / Free Lunches / Training & Career Progression Opportunities / Yearly Salary Review.
IT Manager - 3rd Line Support employer: Mackenzie Jones IT
Contact Detail:
Mackenzie Jones IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager - 3rd Line Support
✨Tip Number 1
Make sure to highlight your hands-on experience with 2nd and 3rd line support in your conversations. When networking or during interviews, share specific examples of how you've resolved complex IT issues, especially in an educational setting.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as MS 365, Intune, and network configurations. Being able to discuss these tools confidently will demonstrate your readiness for the role.
✨Tip Number 3
Connect with current or former employees in similar roles within the education sector. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Showcase your leadership skills by discussing any mentoring or team-leading experiences you have. This is particularly important as the role involves leading an IT Engineer, so be prepared to talk about how you've successfully guided others in the past.
We think you need these skills to ace IT Manager - 3rd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on 2nd and 3rd line support experience, especially in the education sector. Include specific examples of your work with MS 365, Windows 10/11, and any relevant MDM tools like Intune.
Craft a Compelling Cover Letter: In your cover letter, emphasise your leadership skills and experience mentoring IT staff. Mention your proactive approach and excellent communication skills, as these are crucial for the role.
Showcase Relevant Experience: Detail your experience with network servers, firewalls, and security policies. If you have worked with iSAMS or similar systems, make sure to highlight this as it is desirable for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an IT Manager.
How to prepare for a job interview at Mackenzie Jones IT
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with 2nd and 3rd line support. Highlight specific examples of how you've resolved technical issues, particularly in the education sector, as this is a key requirement for the role.
✨Demonstrate Leadership Qualities
Since the role involves leading an IT Engineer, be ready to share your experiences in mentoring or managing teams. Discuss how you approach leadership and how you can foster a collaborative environment.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice explaining complex technical concepts in simple terms, as you will need to support both staff and students who may not have a technical background.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to network issues, device support, or security challenges, and outline your thought process and solutions clearly.
